Resourceful candidate offering expertise in critical thinking, problem-solving, product testing and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and coordinating with internal departments and outside vendors.
Overview
28
28
years of professional experience
Work History
Front of House Specialist
Sprouts Farmers Market Inc.
05.2023 - Current
Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Developed strong client relationships through consistent communication and attentive service.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Listened and responded to customer requests and forwarded necessary information to superiors.
Assisted with staff training to enforce quality, safety and sanitation guidelines.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Gathered, organized and input information into digital database.
Uber Driver
Uber Technologies Inc.
10.2018 - 12.2022
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adaptable and proficient in learning new concepts quickly and efficiently.
Aerospace Technician
Parker Hannifin Corp.
02.1996 - 05.1999
Assembled, repaired and tested aircraft components and systems.
Improved aircraft component maintenance efficiency by implementing advanced diagnostic tools and procedures.
Enhanced safety standards by conducting thorough inspections and identifying potential issues before they escalated.
Optimized aircraft component systems performance through meticulous testing and calibration of equipment.
Streamlined repair processes, reducing downtime and ensuring timely completion of projects.
Maintained detailed records of maintenance activities, contributing to improved regulatory compliance and documentation accuracy.
Contributed to successful project completions by rigorously adhering to industry best practices and company standards.
Supported quality control initiatives by diligently following established protocols during all aspects of component servicing.
Played a pivotal role in reducing component failure rates by employing advanced preventative maintenance techniques.
Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
Documented all inspection and maintenance actions in aircraft forms.
Education
Orange Coast College
Costa Mesa, CA
Skills
Customer Relations
Resource Allocation
Emergency Response
Quality Assurance
Supply Management
Proficient in Microsoft Office
Critical thinking
Advanced communication
Affiliations
Botany, collecting and growing rare and endangered cacti species
History, Ancient History, Anthropology, Antediluvian History and Technology