Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Minzghor

North Plains,OR

Summary

Experienced technician/supervisor with a decade-long track record in demanding settings. Thrives in high-pressure work environments, meeting deadlines efficiently. Recognized for adept problem-solving skills and keen eye for identifying and resolving issues to uphold top-notch standards of quality production.

Overview

9
9
years of professional experience

Work History

Engineering Technician/Install Qual Tool Owner

Intel
05.2022 - Current
  • Keep a detailed log of up to 10 tools I currently own, maintain liability and ownership for each tool as I schedule key milestones from design to delivery, safety qualifications, and hand-off for production.
  • Developed and implemented testing procedures for semiconductor components, enhancing product reliability.
  • Collaborated with engineers to troubleshoot equipment failures, reducing downtime and improving efficiency, allowing for tools to be handed back to production within 24 hours of failure, eliminating risks of single points of failure across the fab.
  • Stay informed and up to date on certifications for various procedures including LOTO, Electrical Safety, Chemical Handling, Large Cargo Shipping, and International Shipping.

Operation Technician

Jireh Semiconductor
07.2020 - 04.2022
  • -Focused on mastering my knowledge base in the wet/dry Etch department.
  • -Certified to operate DNS/EMEI sinks, other applicable wet etch equipment.
  • -Certified to operate various different dry etchers including Eulvac, and Gasonics
  • -Maintain a concise and constant time schedule revolved around all different daily and recurring equipment qualification protocols.

Training Coordinator/Customer Service Supervisor

Danson’s Inc - Pit Boss and Louisiana Grills
10.2017 - 06.2020
  • -Constructed and conducted a two-week training course for 50+ new hires, in groups of 2-8 depending on current demand and applicant availability.
  • -Compiled a comprehensive troubleshooting guide so new hires could have easy references to issues they will likely come in contact with and how to resolve them.
  • -Maintained a productive team of 10+ customer service agents, built and refined their troubleshooting knowledge base with regular check-ins.
  • -Monitored and graded calls based on accuracy and professionalism.
  • -Independently handled troubleshooting and all types of questions, concerns or other issues.
  • -Identified the root cause of the customer’s situation by using tested troubleshooting techniques to solve highly complex issues.
  • -Placed outbound calls or emails to clients to follow up and resolve escalated or in progress cases.
  • -Consistently produced clear, detailed, and high quality written documentation of clients and the reason for communicating.
  • -The training structure, guide, and program I created is still in use to this day for new hires, continued to be carried out by the next most tenured supervisors.

Assembly/CNC Technician

Nortek Air Solutions
11.2016 - 03.2017
  • -Assembled air filter racks for commercial HVAC systems for customers such as INTEL, Amazon, and Facebook
  • -Independently ran the CNC machine on site to cut insulation for most other stations in the facility.
  • Temporary position

Operation Technician

Integrated Metal Components
02.2016 - 11.2016
  • -Seize every opportunity to cross-train into other departments until I was the only technician able to accurately operate most stations in the facility.
  • -After 6 months of employment, was able to operate the Laser Cutting Machine, Chemical Wash Station, Punch Press, Powder Coating, Powder Coating Prep/Post Processing, Spot Welding, Grinder Station, Assembly, and Hydraulic Press.

Education

Diploma -

Tigard High School
Tigard, OR
06.2011

Applied Science (AAS) -

Portland Community College

Skills

  • Product quality evaluation
  • Project timeline management
  • Systematic hardware troubleshooting
  • Timely project completion
  • Understanding of mechanical systems
  • Effective issue resolution
  • Project management
  • Maintenance and repairs
  • Root-cause analysis
  • Technical specifications
  • Preventive Maintenance

Timeline

Engineering Technician/Install Qual Tool Owner

Intel
05.2022 - Current

Operation Technician

Jireh Semiconductor
07.2020 - 04.2022

Training Coordinator/Customer Service Supervisor

Danson’s Inc - Pit Boss and Louisiana Grills
10.2017 - 06.2020

Assembly/CNC Technician

Nortek Air Solutions
11.2016 - 03.2017

Operation Technician

Integrated Metal Components
02.2016 - 11.2016

Diploma -

Tigard High School

Applied Science (AAS) -

Portland Community College

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