Matthew Monday
Sherman,TX
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Also Serv-Safe Certifed
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bpi Dump Opoerator
Tyson Foods
Sherman, TX
01.2023 - 05.2024
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Manager
Circle K
Sherman, TX
01.2022 - 01.2023
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led a team of 14 employees, ensuring high productivity and excellent customer service.
Assistant Manager
Jack in the Box
Sherman, TX
12.2020 - 11.2022
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Assisted with kitchen preparation during peak times as needed.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Established policies for cash handling procedures to maximize security measures.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Adhered to all health department regulations regarding food storage and preparation.
Truck Unloader
Wrangler International
Seminole, OK
06.2017 - 11.2020
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Worked closely with supervisors to adhere to daily work schedules and production goals.
- Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
- Conducted quality control inspections on incoming goods prior to acceptance into the facility.
- Palletized products for shipment using wrapping and strapping equipment.
- Checked load security before departing with truckloads ensuring that no items were left behind on dock or trailer floor.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Organized stock in warehouse shelves to ensure efficient product location.
Senior Manager
Golden Corral Buffet and Grill
Sherman, TX
03.2016 - 07.2017
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Assisted with kitchen preparation during peak times as needed.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Established policies for cash handling procedures to maximize security measures.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Shift Leader
Jack in the Box
Denison, TX
04.2009 - 01.2016
- Analyzed sales data to identify trends and areas for improvement.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Scheduled team members for shifts based on business needs and customer demand.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff as needed.
Assistant Manager
Chicken Express - Katy
Sherman, TX
07.2005 - 02.2009
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created standard operating procedures for food production processes.
- Conducted daily safety checks to ensure safe working conditions for staff members.
- Managed a team of 15+ employees, including hiring, training, scheduling, and evaluating staff performance.
- Developed weekly menu plans that met nutritional standards and budget requirements.
- Adjusted recipes based on feedback from customers or staff members.
- Worked closely with chefs to design creative dishes that would appeal to diners' tastes.
Education
GED -
Sherman High School
Sherman, TX03-2000
Skills
- Customer Relations
- Project Planning
- Self-Directed
- Multitasking
- Critical Thinking
- Leadership
Certification
tabac certified
Serv-safe manager certifcation
Timeline
Bpi Dump Opoerator
Tyson Foods
01.2023 - 05.2024
Manager
Circle K
01.2022 - 01.2023
Assistant Manager
Jack in the Box
12.2020 - 11.2022
Truck Unloader
Wrangler International
06.2017 - 11.2020
Senior Manager
Golden Corral Buffet and Grill
03.2016 - 07.2017
Shift Leader
Jack in the Box
04.2009 - 01.2016
Assistant Manager
Chicken Express - Katy
07.2005 - 02.2009
GED -
Sherman High School