Matthew Montanez Gomez
Pacoima,CA
Summary
Driven and versatile professional with experience at La Shawarma, excelling in time management and customer service. Demonstrated ability to enhance customer satisfaction and team morale, achieving high accuracy in order preparation. Skilled in food safety and kitchen sanitization, committed to maintaining high standards and continuous learning. Proven track record of improving service delivery through effective problem-solving and team coordination.
Overview
4
4
years of professional experience
Work History
Line Cook
La Shawarma
05.2022 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Dog Caretaker
Self-employed
07.2020 - 10.2022
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Communicated professionally with pet owners via phone, email, and text.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06.2023
Skills
- Time Management
- Attention to Detail Highly Motivated
- Patience and composure
- Cash Handling
- Product Knowledge
- Merchandise Packaging
- Cleaning and organization
- Professional Attitude, Problem-Solving Active listener
- Customer Service, Greeting Customers and taking their orders by phone
- Reliable and Trustworthy
- Food safety knowledge, Kitchen Sanitization,
Team Coordination
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Line Cook
La Shawarma
05.2022 - 05.2024
Dog Caretaker
Self-employed
07.2020 - 10.2022
High School Diploma -
Birmingham Community Charter High School