Matthew Montiel
Los Angeles,CA
Summary
Dedicated employee with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.
Overview
4
4
years of professional experience
Work History
Membership Attendant
University Student Union at CSU Los Angeles
Los Angeles
07.2022 - 05.2024
- Instructing and supporting new employees during their onboarding process, while also verifying their references.
- Oversaw all aspects of guest registration and processing
- Adhered to strict cleanliness and safety protocols, maintaining a pleasant environment for guests at both the facility and front desk
- Oversaw handling of service inquiries pertaining to equipment, resolved customer concerns, and offered assistance with administrative tasks as needed
- Led facility tours while highlighting available external resources and educating members about equipment
- Enforce gym policies to all incoming and potential gym patrons
- Provided support to managers and professional staff in event planning and organization.
Associate
JD Sports Fashion PLC
Los Angeles, CA
10.2020 - 08.2021
- Assisted customers in their payment transactions utilizing POS Systems, hands-on experience in refund processing along with proficient knowledge of third-party payment platforms.
- Contributed to the successful implementation of onboarding practices for newly hired staff.
- Delivered comprehensive reports on sales metrics, return percentages, and profit trends to District Managers
- Spearheaded stock management, Return to Vendor orders (RTV), and customer service as the supervisor of a 4-member team at the store.
Lead Administration Assistant
New Student and Family Engagement – CSU Los Angeles
- Developed and implemented monthly work plans for a team consisting of 20 employees
- Streamlined payroll operations by collecting, organizing, and verifying monthly hours and timesheets provided by Orientation Leaders.
- Aided parents and incoming students by offering assistance with Orientation reservation queries, refund requests, and alternative payment possibilities.
- Maintained confidentiality of student records, upholding their right to privacy
- Ensured a positive experience for all participants by providing exceptional customer service during Orientation sessions.
- Collaborated with the team to streamline Orientation logistics by utilizing Zendesk and VisualZen event planning software.
- Answered questions via VisualZen ticket system proficiently.
Education
Bachelor’s Degree, B.S. - Pre-Legal - Business Administration
California State University-Los Angeles
05.2024
High School Diploma -
Fairfax High School
Los Angeles01.2019
Skills
- Maintaining a clean and safe environment
- Handling customer concerns
- Assisting with administrative tasks
- Event planning and organization
- Scheduling
- Data collection and organization
- Customer service
- Ticket system proficiency
- Event planning software proficiency
- Social media management
- Scouting and evaluating prospects
- Excellent Communication skills
- Excellent Presentation skills
- Excellent Collaboration skills
- CPR certification
- Advanced Knowledge of Google Drive & Cloud
- Proficiency in Adobe Software Suite
- Proficiency in Notion, Airtable, JIRA, ADP Workforce
- Advanced Knowledge of Microsoft Office Suite
- Detail-oriented
- Autonomous
- Fast learning
- Integrity under pressure
- Supportive and motivating
Websites
References
References available upon request.
Timeline
Membership Attendant
University Student Union at CSU Los Angeles
07.2022 - 05.2024
Associate
JD Sports Fashion PLC
10.2020 - 08.2021
Lead Administration Assistant
New Student and Family Engagement – CSU Los Angeles
Bachelor’s Degree, B.S. - Pre-Legal - Business Administration
California State University-Los Angeles
High School Diploma -
Fairfax High School
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