Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Moore

Duluth,Minnesota

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 23 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

22
22
years of professional experience

Work History

Bartender

Dublin's Pub
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Direct Support Professional

Trillium Services
06.2022 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.

Program Director

TBI Residential And Community Services Inc.
01.2006 - 06.2023
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Established program policies and procedures to comply with regulatory requirements.
  • Developed and implemented program evaluation systems to assess program impact.
  • Maintained and updated project related documents.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Developed [Type] program from ground up, laying out framework, and defining roles.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Developed and recommended policies and procedures for evaluating programs.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Monitored programming trends to keep content relevant and up-to-date.
  • Developed proposals and operational plans within assigned area.
  • Improved program offerings based on changing trends, audience feedback and directives from station owners.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Identified risks and developed mitigation plans.
  • Developed new program and feature ideas for station.

Direct Support Professional Caregiver

Residential Services Inc
02.2001 - 01.2007
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

High School Diploma -

Duluth Central High School
Duluth, MN

Skills

  • Cocktail Service
  • Sales Expertise
  • Responsible Serving
  • Stamina and Endurance
  • Staff Management
  • Logistics Operations
  • Alcohol Ordering
  • Marketing and Sales
  • Supply and Inventory Maintenance
  • Time Management
  • Organizational Leadership
  • Residential Support
  • Group and Individual Instruction
  • Educational Program Planning
  • Learning Strategies
  • Microsoft Excel
  • Schedule Staff
  • Coordination
  • Dependability and Cooperation
  • Critical Thinking
  • Production Staff Coordination
  • Case Management
  • Personalized Support
  • Monitor Vital Signs

Timeline

Bartender

Dublin's Pub
05.2023 - Current

Direct Support Professional

Trillium Services
06.2022 - Current

Program Director

TBI Residential And Community Services Inc.
01.2006 - 06.2023

Direct Support Professional Caregiver

Residential Services Inc
02.2001 - 01.2007

High School Diploma -

Duluth Central High School

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Matthew Moore