Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Moore

Matthew Moore

Greenacres

Summary

Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record in implementing operational strategies that enhance process efficiency and system performance. Experienced Operation Specialist skilled in workflow coordination, project management, and team leadership, contributing to increased organizational productivity and growth.

Overview

26
26
years of professional experience

Work History

Client Business Operations Specialist III

Engie Impact
Spokane
02.2014 - Current
  • Engaged with clients, internal partners, and third-party vendors to resolve utility discrepancies and enhance savings opportunities.
    Resolved all billing and account edits to ensure accuracy.
    Identified unusual cost and consumption patterns, addressing discrepancies to optimize savings.
    Monitored data discrepancies in all cost and consumption reporting for precision.
    Analyzed daily utility bills, incorporating industry knowledge, weather patterns, and market changes.
    Coordinated with utility personnel to address metering, billing, and rate schedule issues.
    Responded promptly to client inquiries, ensuring timely communication.
    Managed summary bill resolutions for accurate consolidations.

Customer Support Specialist

Nicor Gas
Naperville
05.2006 - 08.2013
  • Addressed customer requests concerning services, products, billing, and claims.
    Executed problem-solving techniques for complex inquiries requiring analytical skills.
    Issued field orders such as meter sets, transfers, and disconnections.
    Reviewed documentation needs and maintained customer records accurately.
    Investigated billing discrepancies, authorized payments, and established payment arrangements.
    Liaised with service centers to address work requests and update customers on progress.
    Conducted accounting tasks linked to adjustments and corrections in billing.
    .

Route Sales Supervisor

Sara Lee Bakery Group
Elgin
05.1999 - 05.2006
  • Managed division of Route Sales Representatives to ensure profitable sales outcomes. Established specific objectives for each Route Sales Rep to enhance accountability. Provided performance feedback to Route Sales Representatives to uphold quality standards. Executed duties of a Route Sales Rep to deliver customer service and training as needed.
    Cultivated positive relationships with key accounts through regular personal contact. Assisted routes with order control to maximize sales and minimize returns.

Education

Some College (No Degree) - Buisness Managment

University of Nebraska At Omaha
Omaha, NE

Skills

  • Decision-making and analysis
  • Multitasking proficiency
  • Data management and analysis
  • Client engagement and support
  • Attention to detail
  • Adaptability and flexibility
  • Email communication
  • Complaint resolution
  • Data entry
  • Help desk assistance
  • Call center operations
  • Appointment scheduling
  • Route optimization
  • Customer service

Timeline

Client Business Operations Specialist III

Engie Impact
02.2014 - Current

Customer Support Specialist

Nicor Gas
05.2006 - 08.2013

Route Sales Supervisor

Sara Lee Bakery Group
05.1999 - 05.2006

Some College (No Degree) - Buisness Managment

University of Nebraska At Omaha

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