Overview
Work History
Education
Skills
Custom
Timeline
Generic

Matthew Morales

Trumbull,CT

Overview

3
3
years of professional experience

Work History

Lugg Helper

Lugg
07.2021 - Current
  • Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
  • Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
  • Demonstrated adaptability by quickly adjusting plans as needed based on changing circumstances or unforeseen challenges during moves.
  • Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
  • Reduced property damage claims by consistently using proper lifting techniques and handling fragile items carefully.
  • Exceeded company efficiency targets by swiftly completing moves without compromising quality or safety standards.
  • Assisted clients in assembling furniture upon arrival at new location, providing additional value-added services to enhance their experience.
  • Contributed to a positive team atmosphere with strong collaboration skills, fostering camaraderie among coworkers for seamless execution of jobs.

Critical Situations Manager

Tek Experts - Microsoft
01.2024 - 06.2024
  • Led the development and implementation of an innovative risk assessment tool that enhanced the organization''s ability to predict and respond to potential crises more effectively.
  • Successfully managed multiple high-priority projects simultaneously, ensuring timely resolution of incidents without compromising quality.
  • Served as a reliable point of contact between management and staff during crisis situations, ensuring seamless communication and coordination.
  • Contributed significantly to the overall improvement of company-wide crisis response capabilities by sharing valuable customer service, insights, and best practices with colleagues.
  • Spearheaded the creation of a centralized repository for best practices in crisis management, promoting continuous learning throughout the organization.
  • Provided expert guidance during complex crisis situations, resulting in successful resolutions without major disruptions to operations or stakeholders involved.

Education

Information Systems Engineering (Incomplete) -

University of Costa Rica
Perez Zeledon, San Jose, Costa Rica

Profesional Technique High school of General Viejo -

High School
01.2021

Skills

  • Lifelong Learning
  • Customer Service
  • Problem Solving
  • Effective Communication
  • Time Management
  • Multitasking
  • Documentation
  • Computing Concepts Knowledge
  • Effective Analysis

Custom

  • AWS Cloud Practitioner, Elev8 Education, 09/2023, 11/2023
  • Lifelong Learning, CertiProf, 11/2023
  • Networks Informatics, Profesional Technique High school of General Viejo, 02/2019, 01/2022

Timeline

Critical Situations Manager

Tek Experts - Microsoft
01.2024 - 06.2024

Lugg Helper

Lugg
07.2021 - Current

Information Systems Engineering (Incomplete) -

University of Costa Rica

Profesional Technique High school of General Viejo -

High School

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Matthew Morales