Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Morales

Paramount,CA

Summary

Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced with troubleshooting and diagnosing complex maintenance issues. Utilizes preventive maintenance strategies to minimize downtime and improve efficiency. Track record of fostering collaborative team environment and ensuring high-quality repair work.

Overview

13
13
years of professional experience

Work History

Lead Maintenance Technician/Shipping and Receiving Clerk

Children's Institute Inc. Cii
04.2022 - Current


  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Conducted root cause analysis investigations after major breakdowns or incidents to prevent future occurrences.
  • Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Sorted and delivered materials to different work areas and staff.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Handled day-to-day shipping and receiving overseeing more than 10-100s packages per day.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Pro Sales Associate

Home Depot
05.2021 - 04.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Developed, marketed and sold full range of products and support services.
  • Processed product returns and assisted customers with other selections.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Navigated complex negotiations confidently, securing favorable terms for both company and customers alike.
  • Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.

Order Selector

VONS
11.2018 - 12.2019
  • Receive, check in, and unload in-bound merchandise using power equipment, pallet jacks and other related equipment
  • Stack the merchandise as it is received
  • Select the merchandise to be shipped to the stores
  • Palletize merchandise and shrink wrap
  • Accomplishments: Produced labor output of 105% out of 100%.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.

Supervisor

UPS
12.2017 - 10.2018
  • Administering and communicating UPS policies, employee communication, safety, reporting and record keeping, training
  • Making sure my team was always safe
  • Running a bulk area of 20 loading docks
  • Accomplishments
  • Maximized production unloading output by 3 trailers an hour
  • Lowered injury rate by 75%
  • Loader
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Work with team to assemble, seal, and load packages into correct trucks .Read and comprehend labels to ensure proper processing. Follow safety rules at all times. Life parcels that weigh up to 75 lbs
  • Use scanners to track parcel information, such as receipt or condition.

Independent Contractor

Controlled Logistics
05.2017 - 11.2017
  • Organizing logistics plans to minimize logistical waste
  • Customer relations, with accounting duties
  • Accomplishments:
  • Growth of accounts and retention by 10%
  • Built close relations with clients promoting sales growth by 5%.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.

Delivery Driver

Domino's Pizza
01.2016 - 03.2017
  • Time management, organization, customer service skills, and communication, loading orders, driving, delivering pizza, collecting payments, and keeping in touch with the main office.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Lab Aide

Cerritos College
09.2015 - 12.2016
  • Aide the instructor, Help students, mixing chemistry, demos, rental equipment checkout.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Properly labeled specimens to help each be easily identifiable by lab staff.
  • Assisted in the completion of research projects by preparing samples, conducting tests, and recording data accurately.
  • Contributed to successful experiments by meticulously following protocols and promptly addressing any issues that arose during testing.

Assistant Manager

Domino’s Pizza
07.2012 - 12.2015
  • Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule,
  • Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality,
  • Transportation to/from work, Store cleanliness, Marketing, Profitability
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Dropped order processing times by 10%
  • Maximized labor and cut labor waste by 2% each quarter during my work tenure.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Fine Arts

Cerritos College
Cerritos, CA

High school diploma -

John Glenn High School
Norwalk, CA

Skills

  • Sales trends
  • Stocking and replenishing
  • Cash Handling
  • Cash register operation
  • Product and service sales
  • Multi-tasking strength
  • Merchandising understanding
  • Data analysis
  • Plasma cutting equipment
  • Articulating man lift
  • Carpentry work
  • System installations
  • Proficient in windows software, adobe,
  • Preventive Maintenance
  • Service-oriented mindset
  • CPR certified
  • Bilingual English and Spanish
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking

Timeline

Lead Maintenance Technician/Shipping and Receiving Clerk

Children's Institute Inc. Cii
04.2022 - Current

Pro Sales Associate

Home Depot
05.2021 - 04.2022

Order Selector

VONS
11.2018 - 12.2019

Supervisor

UPS
12.2017 - 10.2018

Independent Contractor

Controlled Logistics
05.2017 - 11.2017

Delivery Driver

Domino's Pizza
01.2016 - 03.2017

Lab Aide

Cerritos College
09.2015 - 12.2016

Assistant Manager

Domino’s Pizza
07.2012 - 12.2015

High school diploma -

John Glenn High School

Fine Arts

Cerritos College

Similar Profiles

CREATE PROFILE
Matthew Morales