Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Morose

College Station,TX

Summary

16+ years in the restaurant industry with 7+ of those years in management positions. Highly driven, customer focused, motivated, and a resourceful individual with a managerial and customer service background ready to assist customers in any situation. Skilled at training staff on the highest standards of customer service while providing mentorship and support to my restaurant team to reduce employee turnover and increase restaurant success. Eager and excited for the opportunity to use my skills and overcome new challenges.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Solt
11.2021 - Current
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Worked with different vendors for food supplies, beverages, equipment and other necessary items.
  • Created and built relationships with different vendors to ensure new items flowed through restaurant.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Ensured compliance with health, safety and sanitation standards.
  • Performed accurate weekly inventories of supplies and equipment, as well as monitoring labor costs.
  • Developed marketing strategies to promote restaurant services.
  • Resolved customer complaints in a professional manner.

Restaurant Front of House Manager

Fuji's Clackamas
09.2018 - 10.2021


  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Ensured compliance with health, safety and sanitation standards.
  • Provided direction, guidance and motivation to team members.
  • Resolved customer complaints in a professional manner.
  • Maintained accurate inventories of food, supplies and equipment.
  • Worked with different vendors for food supplies, beverages, equipment and other necessary items.

Bar Tender /Server

Oregon Pizza and Pour Authority
11.2017 - 09.2018
  • Greeted customers, answered questions and recommended specials.
  • Delivered food orders promptly and courteously.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted in training new servers.

Restaurant Closing Manager

Manderes
09.2010 - 11.2017


  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Some College (No Degree) -

California State University Sacramento
Sacramento, CA

High School Diploma -

Folsom High School
Folsom, CA
05.2009

Skills

  • Microsoft Office
  • Square
  • Canva
  • Motivated
  • Quick Learner
  • Operations Management
  • Schedule Management
  • Customer Relations
  • Supervision and Training
  • Team Building and Motivation
  • Leadership
  • Vendor Partnerships
  • Administrative Skills
  • Problem Resolution
  • Inventory Control

Certification

  • Manager Food Handlers
  • Normal Food Handlers
  • TABC

Timeline

General Manager

Solt
11.2021 - Current

Restaurant Front of House Manager

Fuji's Clackamas
09.2018 - 10.2021

Bar Tender /Server

Oregon Pizza and Pour Authority
11.2017 - 09.2018

Restaurant Closing Manager

Manderes
09.2010 - 11.2017

Some College (No Degree) -

California State University Sacramento

High School Diploma -

Folsom High School

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Matthew Morose