Matthew Mortensen

As a food and beverage team leader I run a large and diverse team of food and beverage experts. I plan and execute routines to ensure the department is full, fresh, and clean to create a positive shopping experience for guests.

Some of my responsibilities as a food and beverage team leader include

• Scheduling
• Workload planning
• Recruiting for my team
• Knowing and driving key metrics
• team accountability
• upholding and enhancing brand and presentation standards
• driving guest loyalty
• coaching and developing my team
• inventory management

As a customer service manager I led a team of over 40 team members to ensure a smooth customer service experience for guests as well as elevate customer service standards.

My responsibilities as a customer service manager were

• Scheduling
• Team accountability
• driving key metrics
• directing and organizing the team
• coaching and development
• cash management and bookkeeping
• upholding and elevating guest service standards.

As a center store sales associate I was responsible for completing any workload that was assigned to me and ensuring the sales floor was up to brand standards at al times. As well as ensuring that all guests were taken care of and had a positive shopping experience.