Matthew MtCastle
Summary
Over 16 years of Sales experience. 8 years of management Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
General Manager
Color World Painting
11.2022 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Focused on building the Commercial sales side of the business, company didn't have more than 5% commercial sales prior to my arrival
- Sales Numbers while in General Manager role (mostly commercial sales)
- 2023: $1,054,218 sold 60% close rate
- 2024 (Jan-July) $1,052,650 sold 60% close rate
Sales Training Manager
Color World Painting
02.2022 - 06.2024
- Worked hand in hand with all new Franchise owners, to ensure they left to start their Color World Franchise with as much success as possible.
- Aligned training initiatives with company goals, ensuring a consistent approach across all levels of the organization.
- Introduced role-play exercises simulating real-world customer interactions during trainings; improving practical application abilities among participants. Also includes live estimate training with real clients
- Established clear expectations for performance improvement following completion of each training program or module, holding employees accountable for applying newly-acquired skills on the job effectively.
Senior Sales Representative
Color World Painting
03.2021 - 12.2022
- Top Salesman for 2021
- Closing percentage/Sales by year:
- 2021: $1,145,219 sold 46%
- 2022: $1,909,462 sold 50%
- Average 26 estimates per week
- Doing follow up calls, running deposit payments, helping with color options, details of estimate/work order
- Also assist in helping production to ensure jobs go smoothly from start to finish.
- Increased sales revenue by building and maintaining strong relationships with key clients.
Senior Inspector
National Services Group
08.2018 - 03.2021
- Highest in sales in our company nationwide
- Consistently complete 25 exterior home inspections/Assessments per week
- Work from home 2 days a week, calling clients to set up appointments, following up on estimates provided to sell them on our services
- Such as Carpentry, Painting, Gutters and roofing
- Help to train new field inspectors and oversee them in the sales process.
Financial Representative
Northwestern Mutual
05.2017 - 08.2018
- Helping individuals and families achieve financial security, building financial plans with them, working with them each step of the way
- Own my business, making my own schedule, holding myself accountable to get projects done, calling customers every day to schedule meetings.
Market Manager
Sherwin-Williams
04.2012 - 03.2017
- Led store to the most profitable year that it had seen in over 10 years
- Worked through adversity and made outside sales calls due to not having a sales rep for our store/location
- Trained over 8 different assistant managers, store associates
- Found new accounts that helped lead to the best sales year in 2016.
Assistant Manager
Sherwin-Williams
12.2007 - 03.2012
- Took care of all ordering, inventory, batching paperwork, and other similar tasks
- Helped capture some large accounts that helped drive our store to profitable years
- Played a dominate role in coaching the part time employees, training them, and showing them the key aspects of the industrial side of the business.
Education
Skills
- Attention to detail
- Carpentry estimating
- Staff Management
- Coaching
- Leadership and team building
- Problem Resolution
- Operations Management
- Time Management
- Training and coaching
- Crm
- Customer relations
- Customer service
- Estimates
Timeline
General Manager
Color World Painting
11.2022 - 07.2024
Sales Training Manager
Color World Painting
02.2022 - 06.2024
Senior Sales Representative
Color World Painting
03.2021 - 12.2022
Senior Inspector
National Services Group
08.2018 - 03.2021
Financial Representative
Northwestern Mutual
05.2017 - 08.2018
Market Manager
Sherwin-Williams
04.2012 - 03.2017
Assistant Manager
Sherwin-Williams
12.2007 - 03.2012
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