Matthew Murphy
West Chester,OH
Summary
Hardworking professional with impressive skills in horticulture and landscaping. Committed to worksite safety and client satisfaction. Well-versed in operating equipment to plant, trim and protect customer greenery and produce attractive, long-lasting displays.
Overview
39
39
years of professional experience
Work History
Landscaping Manager
"Matt the Landscaper"
West Chester, OH
03.2000 - Current
- Implemented sustainable landscaping practices, resulting in reduced water usage and lower maintenance costs.
- Trained new hires on company policies, equipment operation, and landscaping techniques for consistent quality across all projects.
- Enhanced landscape aesthetics by designing and implementing creative landscaping plans.
- Improved overall landscape health with diligent pruning, fertilization, pest control measures, and irrigation system maintenance.
- Developed custom maintenance schedules tailored to each property''s unique needs, ensuring optimal landscape health and appearance.
- Streamlined operational processes for more efficient use of resources and reduced costs.
- Oversaw purchasing of plants, materials, and equipment needed for each project while adhering to budgetary guidelines.
- Increased client satisfaction through efficient project management and timely completion of tasks.
OMS Operations Management Specialist
United Parcel Service, UPS
Sharonville, OH
01.2008 - 02.2018
- Facilitated effective communication between departments that led to better collaboration during critical projects or tasks.
- Improved operational efficiency by streamlining processes and implementing best practices in operations management.
- Evaluated vendor performance regularly to ensure quality product delivery while maintaining a healthy relationship with suppliers.
- Ensured compliance with industry standards and regulatory requirements through diligent monitoring of policies, procedures, and documentation.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Property Manager/General Contractor
ACF Mortgage, Saturn Properties
Cincinnati, OH
03.1999 - 02.2008
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maximized rental income while minimizing expenses through effective planning and control.
- Hired and oversaw subcontractors to meet project needs.
- Collaborated with architects and subcontractors to devise cost-effective construction solutions.
US Air Force Reserves/Ohio Army National Guard
US Armed Services
Ohio
02.1986 - 02.2007
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Bachelor of Arts - Political Science
University of Cincinnati
Cincinnati, OH04.1992
Skills
- Computer Skills
- Design skills
- Schedule Coordination
- Customer Service
- Reliable and Dependable
- Multitasking
- Team Collaboration
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Relationship Building
Accomplishments
- Collaborated with team of 8 in the development of customer satisfaction achievement.
Timeline
OMS Operations Management Specialist
United Parcel Service, UPS
01.2008 - 02.2018
Landscaping Manager
"Matt the Landscaper"
03.2000 - Current
Property Manager/General Contractor
ACF Mortgage, Saturn Properties
03.1999 - 02.2008
US Air Force Reserves/Ohio Army National Guard
US Armed Services
02.1986 - 02.2007
Bachelor of Arts - Political Science
University of Cincinnati