Matthew Murphy
Vancouver,WA
Summary
Over 20 years of experience delivering exceptional customer experiences and building strong client relationships. Friendly and approachable demeanor, strong problem-solving skills, and a creative approach to meeting customer needs. Adept at handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Passion for creating positive interactions and fostering long-term loyalty.
Overview
14
14
years of professional experience
Work History
Social Media Support Specialist/Customer Relations Representative
Allegiant Airlines
08.2019 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Handled over 70-80 chats and emails throughout my shift through social media and email.
Sales Associate
Verizon
09.2018 - 08.2019
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- handled 15-20 customer accounts per shift, providing account support, resolving inquiries, and facilitating service upgrades to enhance customer satisfaction.
Shipping Manager/Customer Service Representative
Legacy Sports Cards
10.2012 - 11.2018
- Processed cash and credit payments rapidly and accurately
- Placed special merchandise orders for customers
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
Shipping/Receiving Manager
Formula Dynamics
10.2010 - 09.2012
- Led warehouse improvement initiatives to advance operational efficiencies
- Received pick-ups and delivered them to warehouse
- Cleaned in and around the buildings, prioritizing safety at all times
- Inventory Control Procedures
- Customer Satisfaction
Education
Associate of Arts - Music Business
Community College of Southern Nevada
Las Vegas, NV01.2005
High School Diploma -
Sierra Vista High School
Las Vegas, NV01.2003
Skills
- Friendly Demeanor
- Relationship Building
- Cash handling and management
- Strong Time Management
- Strong interpersonal skills
- Retail merchandising experience
- Goal-oriented
- Strong Work Ethic
- Shipping and receiving professional
- Team building expertise
- Effective Multi-Tasking
- Cleanliness
- Good telephone etiquette
- Computer proficiency
Timeline
Social Media Support Specialist/Customer Relations Representative
Allegiant Airlines
08.2019 - Current
Sales Associate
Verizon
09.2018 - 08.2019
Shipping Manager/Customer Service Representative
Legacy Sports Cards
10.2012 - 11.2018
Shipping/Receiving Manager
Formula Dynamics
10.2010 - 09.2012
Associate of Arts - Music Business
Community College of Southern Nevada
High School Diploma -
Sierra Vista High School
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