Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Timeline
Generic

Matthew Murray

Program Manager (Job ID: 2814499)
Hagerstown,MD

Summary

Dynamic and customer-oriented Program Manager with a solid track record in project management within Security Operations Centers, utilizing agile and lean methodologies to drive operational efficiency. Boasts over 5 years in food retail (grocery), 3.5 years in the cybersecurity sector, and 3+ years in advisory roles. Proven ability to lead cross-functional teams and execute strategic planning that fosters organizational transformation and delivers measurable results. Holds certifications from the Society for Human Resource Management and Scaled Agile Framework, with a commitment to continuous improvement in program management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cybersecurity Analyst

SOCSoter
Hagerstown, MD
02.2024 - Current
  • Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
  • Designed surveys for customers seeking feedback on their experience with the program offerings.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Developed and maintained project plans, schedules, and budgets.
  • Facilitated change management processes, supporting the organization and stakeholders through program transitions.
  • Developed and implemented comprehensive program management plans, incorporating strategies for risk mitigation and contingency planning.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Updated existing processes and procedures related to cybersecurity best practices regularly.
  • Mentored junior employees in departmental activities and procedures.
  • Provided training on various topics related to cybersecurity awareness and best practices.

Cybersecurity Analyst & Human Resource Advisor

MeasuredRisk
Huntsville, AL
06.2020 - 12.2021
  • Developed and administered a small and medium-sized enterprise (SME) human resource management function, in consultation with various stakeholders (Professional Employer Organization (PEO), Founder, CEO), during the COVID-19 pandemic.
  • Formulated, advised, and developed the respective components of the human resource management function, which consisted of administrative processes, compensation and benefits, employment-at-will policy, storage and audit standards, employee retention and engagement methods, recruiting strategies, workplace safety (COVID-19), regulatory compliance, equal employment opportunity adherence, corporate social responsibility, employment law and regulations, and learning and development curriculum.
  • Provided expert-level advisory services to the CEO and Founder, with reference to organizational development and change management methods, to navigate the changing talent pool demographic.
  • Reviewed, analyzed, and evaluated the effectiveness of MeasuredRisk HR programs (policies, processes, and procedures), including its Business of Cyber training development certificate program.
  • Served as the subject matter expert to the CEO to assess the viability of adopting external HR solutions offered by PEOs.
  • Submitted an artificial intelligence national security unsolicited proposal to the Department of Defense, conveying the data triangulation capabilities of the company’s proprietary technology as a method to measure risk in the focus of people, processes, and technology.
  • Presented a biweekly 10-K report summary to the CEO and the Founder, to identify potential verticals in a competitive analysis format.

Server

L'Auberge Provencale
Boyce, VA
09.2016 - 03.2020
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.

Teller

BB&T
Greencastle, PA
06.2017 - 02.2019
  • Conducted periodic audits of various safes, monetary drawers, and access logs to support oversight, and to adhere to banking compliance, laws, and regulations.
  • Referred an average of 10 weekly customers to other areas of the bank for additional services.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Trained employees on cash drawer operation.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Researched, queried, and identified opportunities where processes could be more efficient, and conveyed the findings to senior staff.

Management Consultant

Hillbrook Inn
Charlestown, WV
01.2018 - 06.2018
  • Assisted in the development of performance metrics that measure progress against goals.
  • Created detailed reports outlining findings and recommendations for client review.
  • Analyzed customer feedback surveys to uncover areas for improvement in operational efficiency.
  • Optimized management roles facilitated communication and adjusted culture to be more open and productive.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Researched industry best practices to inform decision making around proposed solutions.
  • Provided strategic guidance on organizational design, process improvement, and change management initiatives.

Management Consultant Intern

Firmaprofesional
Madrid, Spain
01.2018 - 06.2018
  • Conducted a European Union (EU) market research analysis on the adoption of digital authentication security services, its impact on the industries of Banking, Finance, Insurance, Healthcare, and the regulations stipulated by the European Union (EU).
  • Researched and analyzed digital authentication methods, focusing on digital certificates, digital signatures, public key infrastructure, and cross-referenced that data with the service offerings of digital authentication service providers to identify commonalities.
  • Conducted a SWOT (Strengths, Weaknesses, Opportunities, Threats), PEST (Political, Economic, Social, Technological) analysis, and competitive analysis to gauge the client’s position in the market.
  • Acquired expert knowledge of EU laws, regulations, and compliance standards, in correlation with firms offering digital security services.
  • Presented best practices through PowerPoint and deliverable format on a bi-weekly basis to the Director of International Sales.
  • Formulated and presented digital strategy to a panel of C-level executives in Barcelona, Spain. End user digital service adoption increased by 50%.

Office Associate

Food Lion
Hagerstown, MD
06.2012 - 06.2017
  • Managed relationships with external vendors providing essential services or supplies.
  • Directed daily operations of departments, coordinating interdepartmental project activities.
  • Maintained up-to-date records of all transactions related to operational activities.
  • Collaborated with internal stakeholders to identify areas of improvement within operational systems.
  • Coordinated and conducted special analytical studies and projects to improve programmatic operations.
  • Provided project management support for the development of new products, services, or processes.
  • Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Education

Master of Science - Organizational Leadership

Shenandoah University
Winchester, VA
05-2021

BBA - Marketing

Shenandoah University
Winchester, VA
05-2018

Skills

  • Performance monitoring
  • Project management
  • Attention to detail
  • Proposal development
  • Scheduling and planning
  • Quality assurance
  • Lean / six sigma
  • Agile projects
  • Team training and development
  • Project coordination
  • Organizational performance
  • Data collection & research
  • Regulatory compliance
  • Business acumen
  • Stakeholder Engagement
  • Risk analysis and management
  • Strategic Planning
  • Business analysis
  • Research & Data Analysis
  • Project Planning
  • Risk Management
  • Presentations
  • MS Access
  • SQL
  • MS Office
  • Change Management
  • Agile

Affiliations

  • Bachelor of Fine Arts Musical Theater Degree Program; Shenandoah Conservatory (2013-2015)
  • Organizational Development Consultant - Hal Jacksons Legacy (2012 - Current)

Certification

  • SAFe Agilist – Scaled Agile Framework – 01/2023
  • Society for Human Resource Management – Certified Professional (SHRM-CP) – 07/2020

Languages

English
Native/ Bilingual

Timeline

Cybersecurity Analyst

SOCSoter
02.2024 - Current

Cybersecurity Analyst & Human Resource Advisor

MeasuredRisk
06.2020 - 12.2021

Management Consultant

Hillbrook Inn
01.2018 - 06.2018

Management Consultant Intern

Firmaprofesional
01.2018 - 06.2018

Teller

BB&T
06.2017 - 02.2019

Server

L'Auberge Provencale
09.2016 - 03.2020

Office Associate

Food Lion
06.2012 - 06.2017

Master of Science - Organizational Leadership

Shenandoah University

BBA - Marketing

Shenandoah University

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Matthew MurrayProgram Manager (Job ID: 2814499)