Matthew Muse
Denton,TX
Summary
Dynamic operations manager with a proven track record at Full Speed Automotive, excelling in strategic planning and employee training. Enhanced team productivity through effective mentoring and optimized inventory control, achieving consistent financial targets while fostering a culture of safety and collaboration. Recognized for resolving conflicts and driving customer satisfaction improvements.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Manager of Operations
Full Speed Automotive
02.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and cooperate office.
Manager
Kwik Kar
01.2013 - 02.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased Quarterly sales number by 30%
MWD Operator
Cathedral Energy Services
01.2009 - 04.2012
- Conducted root cause analysis for downhole tool failures, implementing corrective actions to prevent recurrence.
- Assisted in the design of drilling programs, incorporating MWD requirements for optimal performance.
- Enhanced drilling efficiency by implementing real-time MWD data analysis and monitoring.
- Coordinated with directional drillers to achieve precise well bore placement as per geological targets.
- Supported well bore placement accuracy, utilizing advanced MWD technology during drilling operations.
- Collaborated with geologists to optimize well bore trajectory, maximizing hydrocarbon recovery potential.
- Increased safety on site by adhering to company policies and regulatory standards for all tasks performed.
- Managed 50 calls, emails, faxes per day from company man and cooperate office.
Manager
Kwik Kar
01.2005 - 01.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Kwik Kar Oil And Lube
01.2003 - 01.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Manager
Kwik Kar Oil And Lube
01.2000 - 01.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Completion - Automotive Repair
Dale Jackson Carrier Center
Lewisville, TX08-1996
High School Diploma -
Lewisville High School
Lewisville, TX05-1996
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Problem-solving
- Time management
- Safety procedures
- Conflict resolution
- Employee training
- Task delegation
- Documentation and reporting
- Performance monitoring
- Risk management
- Workflow optimization
- Emergency response
- Business process optimization
- Staff recruitment
- Loss prevention
- Staff management
- Team leadership
- Operations management
- Schedule management
- Inventory control
- Delegation
- Employee motivation
- Performance evaluations
- Revenue generation
- P&L management
- Management
- Policies and procedures implementation
- Health and safety compliance
- Sales presentations
Accomplishments
- Generated $2.2 million in Sales last year with 1.2 million EBITDA
Certification
- FSU Training -
- Certified Lube Tech, Full Speed Automotive
- Certified Manager, Full Speed Automotive
Timeline
Manager of Operations
Full Speed Automotive
02.2015 - Current
Manager
Kwik Kar
01.2013 - 02.2015
MWD Operator
Cathedral Energy Services
01.2009 - 04.2012
Manager
Kwik Kar
01.2005 - 01.2009
Manager
Kwik Kar Oil And Lube
01.2003 - 01.2005
Manager
Kwik Kar Oil And Lube
01.2000 - 01.2005
Completion - Automotive Repair
Dale Jackson Carrier Center
High School Diploma -
Lewisville High School
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