Matthew Mustain
Fort Hood,TX
Summary
Proactive Signal Support Specialist with experience in training junior soldiers and developing standard operating procedures. Adept at optimizing system performance and ensuring secure communication, ready to leverage expertise to enhance team capabilities and operational efficiency.
Experienced with signal support operations, communication systems, and technical troubleshooting. Utilizes advanced knowledge of equipment maintenance to ensure consistent operational efficiency. Track record of effective team collaboration and adaptability in dynamic environments.
Detail-oriented Signal Support Specialist skilled in satellite communications and encryption techniques. Proven ability to troubleshoot complex systems and maintain operational readiness.
Overview
5
5
years of professional experience
Work History
Signal Support Specialist (25U)
US Army
Fort Hood, TX
06.2023 - Current
- Operated and maintained communication equipment to ensure seamless signal transmission across units.
- Provided technical support for radio, satellite, and digital communication systems during training exercises.
- Conducted regular inspections of communication devices to identify and resolve technical issues promptly.
- Assisted in developing standard operating procedures for efficient use of signal equipment in field operations.
- Trained junior soldiers on the functionality and maintenance of signal support systems, fostering skill development.
- Collaborated with team members to implement troubleshooting techniques, enhancing operational readiness of communications assets.
- Coordinated with multiple units to facilitate interoperability between various communication platforms during joint operations.
- Maximized system performance, troubleshooting complex network issues to restore connectivity quickly during critical situations.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Tested signal-level equipment for operational performance within prescribed tolerances.
Sales Clerk
Walmart
Oklahoma City, OK
04.2023 - 05.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained organized merchandise displays to maximize visual appeal and accessibility.
- Collaborated with team members to ensure store cleanliness and compliance with safety standards.
- Analyzed stock levels regularly to identify replenishment needs and prevent shortages.
- Implemented promotional displays, contributing to increased customer engagement and sales opportunities.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
Security Officer
Seminole Nation Gaming Enterprise
Seminole, OK
02.2023 - 04.2023
- Monitored surveillance systems to ensure safety and security of gaming facility.
- Conducted regular patrols to maintain a secure environment for guests and staff.
- Responded promptly to incidents, ensuring effective communication with emergency services.
- Assisted in training new security officers on protocols and procedures.
- Collaborated with management to implement safety policies and improve incident response times.
- Documented security activities and incidents in detailed reports for review by supervisors.
- Enforced gaming regulations, ensuring compliance and fostering a fair environment for patrons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Dish Network Technician
Dish Network Corp
Tulsa, OK
11.2022 - 03.2023
- Installed and configured satellite systems at residential and commercial locations.
- Conducted thorough troubleshooting to resolve service disruptions for customers.
- Collaborated with team members to enhance installation processes and service efficiency.
- Trained junior technicians on equipment operation and installation best practices.
- Implemented safety protocols during installations to ensure compliance with industry standards.
- Collaborated effectively with sales representatives to ensure seamless handoff from sale to installation process.
- Established trust with clients by maintaining professionalism in appearance and demeanor throughout all interactions.
- Implemented creative solutions for challenging installations, customizing setups based on individual customer needs.
- Reduced downtime between appointments by planning efficient travel routes based on daily schedules.
- Maintained a high level of product knowledge, staying up-to-date on the latest Dish Network technology and service offerings.
- Performed regular maintenance checks on installed systems, ensuring continued functionality for satisfied customers.
- Improved customer satisfaction by providing timely and efficient installations of Dish Network systems.
- Assisted in inventory management, maintaining an organized stock of necessary tools and equipment for job completion.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
Shift Leader
Loves Travel Stop
Seminole, OK
08.2021 - 10.2022
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted regular safety inspections, maintaining compliance with company policies and regulations.
- Analyzed customer feedback to identify areas for service improvement and enhance guest experiences.
- Managed cash handling processes, ensuring accuracy in transactions and financial reporting.
- Developed staff schedules to align labor resources with peak business demands effectively.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Sales Clerk
Seminole Nation Gaming Enterprise
Seminole, OK
01.2021 - 08.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
- Maintained organized merchandise displays, contributing to store aesthetics and customer engagement.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Resolved customer complaints effectively, improving satisfaction and loyalty.
- Executed promotional displays and signage, driving sales for featured products.
- Monitored cash register operations to ensure accuracy during shifts, reducing discrepancies.
- Boosted sales by effectively promoting products and engaging with customers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Scanned merchandise and bagged using appropriate strategies for different items.
Education
High School Diploma -
American Academy
Oklahoma City, OK07-2021
Skills
- Power distribution systems
- Global positioning systems
- Signal intelligence
- Satellite communications
- Antenna theory
- Encryption techniques
- Cybersecurity measures
- Radio frequency management
- Military messaging systems
- Voice communication systems
- Task prioritization
- Troubleshooting and assistance
Timeline
Signal Support Specialist (25U)
US Army
06.2023 - Current
Sales Clerk
Walmart
04.2023 - 05.2023
Security Officer
Seminole Nation Gaming Enterprise
02.2023 - 04.2023
Dish Network Technician
Dish Network Corp
11.2022 - 03.2023
Shift Leader
Loves Travel Stop
08.2021 - 10.2022
Sales Clerk
Seminole Nation Gaming Enterprise
01.2021 - 08.2021
High School Diploma -
American Academy