Results-driven Security Operations Leader with extensive experience at Memorial Hospital Belleville/Shiloh, known for improving team efficiency. Proven expertise in CCTV operations and verbal de-escalation techniques has led to strengthened security measures and enhanced staff training protocols, ensuring superior safety standards. A commitment to fostering continuous learning within security operations aligns with the goal of achieving operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mentor/Sergeant Security Operations Armed
Memorial Hospital Belleville/Shiloh
Belleville , IL
05.2022 - Current
Supervised security operations staff and provided guidance on operational issues.
Trained employees in physical security measures such as access control systems, video surveillance systems, alarm systems, and lock-and-key systems.
Onboarding and assisting in training new and current officers.
Developed emergency evacuation plans and conducted drills to ensure preparedness.
Developed policies, procedures and protocols for the security team to follow.
Developed and implemented training procedures for newly hired personnel.
Inspected posts and met with subordinates to outline tasks and responsibilities.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Conducted regular patrols of the facility's premises to ensure safety measures are being enforced.
Maintained records of incident reports and investigations conducted by the security team.
Help maintain the safety of patients, visitors, and staff.
Coordinated with local law enforcement to respond to emergency situations.
Public Safety Armed Lieutenant
Christian Northeast Hospital
St. Louis, Mo
06.2021 - 05.2022
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Maintained updated knowledge through continuing education and advanced training.
Managed officers' duty schedules and payroll.
Trained new and current officers in policies and procedures.
Conducted coaching and counseling when officers are in violation of policies.
Incident reports and investigations.
Actively patrol the campus.
Assisted local law enforcement.
Help maintain the safety of patients and visitors.
Conducted shift meetings.
Prioritized and organized tasks to efficiently accomplish service goals.
Armed Public Safety Lieutenant
Alton Memorial Hospital
Alton, IL
10.2008 - 06.2021
Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Developed and implemented training procedures for newly hired personnel.
Developed and updated policies to keep employees safe from violence and harassment in workplace.
Led security team and contributed to on-call shifts.
Provided security team leadership and contributed to on-call duties.
Managed security staff schedules for shifts, minimizing overtime costs.
Conducted coaching and counseling when officers are in violation of policies..
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Interacted regularly with other departments within the organization to promote collaboration between teams.
Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Skills
Microsoft Office 365
Decision-making
Excellent documentation
Departmental Reporting Writing
Investigations
Verbal de-escalation
CCTV operation
Alarm systems
Access control
Policy enforcement
Staffing and scheduling
Security team management
Daily status reports
Security officer training
Task Oriented
Certification
Certified NRA Basic Pistol Instructor
Certified Vista Blue 40 hours Law Enforcement Firearms Instructor