MATTHEW NAZIR
Brentwood,CA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
26
26
years of professional experience
Work History
Director of Operations
AnswerNet
Brentwood, CA
12.2023 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve client satisfaction.
- Managed day-to-day operations of a large staff on multiple accounts
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Created and Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Developed and maintained client relationships to grow business and improve account retention.
- Organized and oversaw work schedules of departmental managers.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
Corporate Operations Manager – Large Projects
ANSWERNET
Willow Grove, Pennsylvania
04.2022 - Current
- Responsible for multiple contact center programs’ profitability, productivity and successful achievement of corporate goals and objectives
- Lead diverse, cross-functional teams to ensure successful launch of contact center projects that maximized revenue and met client’s deadlines
- Exceeded revenue goals by 20% through development and implementation of new processes in training, data management and reward programs
- Successfully increased/reduced team sizes to maintain staffing levels and meet clients forecast and business demands
- Collaborated with Sales team on competitive bidding, SOW development and validating the customers’ requirements are achievable
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained new employees on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
General Manager – Large Projects
ANSWERNET
Willow Grove, Pennsylvania
07.2021 - 03.2022
- Managed the daily operation of call center of up to five hundred team members
- Compiled reports and presented to senior management, identifying achievements and opportunities
- Collaborated with workforce management teams to pull and transform data (NICE, Amazon Connect, Five9, Genesys, Twilio, XCally) into actionable insights
Corporate Training and Onboarding Manager – Large Projects
ANSWERNET
Willow Grove, Pennsylvania
04.2020 - 07.2021
- Researched best practices by organizing round table sessions and used them in training programs
- Designed e-learning courses, created knowledge-based quizzes and refresher courses to improved productivity by 30%
- Resolve complex and highly visible problems requiring expertise in course content, training, budget, and operations
Vice President Sales
Vast Edge Inc.
Silicon Valley, California
09.2019 - 03.2020
- Established trusted advisor relationships with decision makers and stake holders
- Penetrated and expanded new and existing accounts through sales and operational strategic account solution plans
- Developed ROI and economic models to justify investment in Vast Edge proposed solutions
- Created solutions leveraging Vast Edge capabilities to address client needs
- Determined technical risks and issues and suggest mitigation options
- Participated in tech conferences for Oracle and NetSuite to network with IT professionals
- Coordinated with Sales, Business Development and Account Managers to pursue sales cycle
- Services covered: Oracle Cloud migration and monitoring, Exadata, Autonomous database EBS, JDE, OBIEE, ODI, Peoplesoft, Hyperion lift and shift
President - Global Sourcing and Supply chain, Operations and Vendor Management
GLOBAL HOME FASHION / GLOBAL HOME LIVING
New York, NY
06.2008 - 05.2019
- Provided outreach to new market territories increasing sales by 30% by initialing the development of new business through Ecommerce and Catalogs
- Managed Clients annual Sales volume of $55M in North America including product development, manufacturing, Supply chain, Operations and Profitability
- Negotiated business contracts with Asian and North American partners for investment in global sourcing and domestic infrastructure reducing capital investment by $20M
- Trimmed fixed costs through infrastructure change and reduced domestic logistic expenses by $30M that grew margins by 15%
- Created pre-Shipment and post-shift complete cost analysis to show profitability and propose future recommendations for enhancements
Manager of Marketing and Product Development
UNION EXPORTS
08.1998 - 04.2008
- Hired to create a new business model; staff and manage a team of merchandisers to target European and North American customers and meet quarterly sales of $15M by increasing client base
- Created a new corporate culture of prioritizing customer satisfaction, thereby initiating staff accountability and reporting systems
- Led teams to get production sites compliant under local and International Standards with 3rd Party companies like SGS, Bureau Veritas and Intertek
- Identified Key Performance Indicators (KPIs) to guide business direction providing cost-effective solutions to continue profitability
- Initiated Quality Assurance program ensuring the production hits all twenty touch points Cycle to minimize wastage and improve output
- Managed participation in trade shows and organized product display to attract new customers
- This included creating marketing materials, designing the booths, and scheduling meetings with Clients
Education
Master of Business Administration - Data Analysis
Saint Mary’s College of California
Bachelor of Commerce -
Saint Patrick’s College
Karachi, PakistanSkills
- Strategic planning and execution
- Leadership training
- Performance measurement
- Recruitment
- Budgeting and cost control
- Customer Relationship Management
- Team building
- Budget Management
- Staff training/development
- Process Improvement
- Performance Management
- Manage operations
- Cross-functional team leadership
- Systems implementation
Websites
Timeline
Director of Operations
AnswerNet
12.2023 - Current
Corporate Operations Manager – Large Projects
ANSWERNET
04.2022 - Current
General Manager – Large Projects
ANSWERNET
07.2021 - 03.2022
Corporate Training and Onboarding Manager – Large Projects
ANSWERNET
04.2020 - 07.2021
Vice President Sales
Vast Edge Inc.
09.2019 - 03.2020
President - Global Sourcing and Supply chain, Operations and Vendor Management
GLOBAL HOME FASHION / GLOBAL HOME LIVING
06.2008 - 05.2019
Manager of Marketing and Product Development
UNION EXPORTS
08.1998 - 04.2008
Master of Business Administration - Data Analysis
Saint Mary’s College of California
Bachelor of Commerce -
Saint Patrick’s College
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