Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Ndhlovu

Mesquite

Summary

Accomplished Senior Server/Supervisor with a proven track record at Fish Monger Illovo, enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in POS operation and team collaboration, I significantly increased referrals and walk-in business. Expert in managing high-volume dining with a strong work ethic and dedication to quality service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Server/ Supervisor

Fish Monger Illovo
08.2022 - 11.2024
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

Lord Prawns Fish and Grill
01.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Arts And Entertainment Management

Northlea High School
Northend Richmond
04.2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.

Certification

Food handler certificate ,world cup host catering certificate, certificate of completion Qatar hospitality doha

Timeline

Senior Server/ Supervisor

Fish Monger Illovo
08.2022 - 11.2024

Server

Lord Prawns Fish and Grill
01.2021 - 08.2022

Arts And Entertainment Management

Northlea High School

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Matthew Ndhlovu