Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Nelson

Summary

Highly accomplished professional eager to contribute years of experience in Leadership, Customer Service, and Relationship Building. Dynamic communication and interpersonal relation skills with a continual commitment to discussing issues, corrective action plans, and areas of improvement with team members and management. Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Armed Guard

Gardaworld Security Company
01.2021 - Current
  • Play a vital role in ensuring the seamless operations of security services for client assets and personnel
  • Closely monitor daily situations to identify and respond to potential threats to security concerns
  • Work collaboratively with team members in meeting security protocols and emergency procedures.

Unarmed Security Guard

Metro One Security Company
03.2021 - 10.2021
  • Conducted thorough patrols and performed access control to ensure the security and safety of client premises
  • Remained in constant contact with appropriate personnel to communicate irregularities or security breaches
  • Displayed a friendly and professional demeanor when interacting with clients.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.

Identification Card Clerk

Mancon, Inc. LLC
01.2020 - 03.2021
  • Oversaw the maintenance and distribution of identification cards for military personnel and dependents
  • Remained highly confidential when handling sensitive information of personal information
  • Kept lines of communication open with military personnel to promptly resolve identification-related issues.

Custom Protection Officer

G4S Retail Solutions USA, Inc.
01.2019 - 01.2020
  • Strategically coordinated, planned, and managed risk assessments to determine strategies for optimizing security operations, protocols, and procedures
  • Actively assisted clients with creating new and improved security processes that aligned with their needs
  • Conducted regular security inspects to identify security threats and breaches.

Customer Service Representative

Agero Administrative Service
01.2018 - 01.2019
  • Delivered outstanding customer service by quickly greeting clients, determining their needs, and addressing their concerns or inquiries regarding service requests
  • Productively managed strong client relations to encourage repeat business, retention, and satisfaction
  • Communicated pertinent information and updates with staff, management, and customers as necessary.

Education

Bachelor's Degree in Social Sciences -

Wayne State College

Master's Degree in American History -

American Public University
04.2023

Skills

  • Interpersonal skills
  • Maintaining confidentiality
  • Conflict resolution
  • Customer service
  • Computer literacy
  • Time management
  • Teamwork abilities
  • CCTV System Operations
  • Personnel and Visitor Searches

Certification

  • Armed Guard License: Handcuff / Taser
  • MOAB De-Escalation with Controlling & Restraining Aggressive Behavior

Timeline

Unarmed Security Guard

Metro One Security Company
03.2021 - 10.2021

Armed Guard

Gardaworld Security Company
01.2021 - Current

Identification Card Clerk

Mancon, Inc. LLC
01.2020 - 03.2021

Custom Protection Officer

G4S Retail Solutions USA, Inc.
01.2019 - 01.2020

Customer Service Representative

Agero Administrative Service
01.2018 - 01.2019

Bachelor's Degree in Social Sciences -

Wayne State College

Master's Degree in American History -

American Public University

Similar Profiles

CREATE PROFILE
Matthew Nelson