MATTHEW NELSON
New York,NY
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. To seek and maintain full-time/part time ppositions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Team Member
Shake Shack
New York, NY
05.2023 - 12.2023
- Greeted customers in a friendly manner and took orders accurately.
- Maintained knowledge of current menu items and promotions.
- Provided excellent customer service by attending to guests needs promptly.
- Assisted fellow team members with various duties when needed.
- Performed opening and closing duties such as cleaning work areas and restocking shelves.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Resolved customer complaints in a timely manner following company policies and procedures.
Student Volunteer
Big Brothers Big Sisters Of America
10.2019 - 06.2022
- Worked in team environment to maintain high levels of productivity.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Collaborated on group projects to complete professional deliverables.
- Worked with industry professionals to further drive learning goals.
- Took and followed detailed directions from others.
- Adapted to existing methods and procedures to create alternative solutions.
Student Volunteer
Urban Scholars Program At City College Of New York
02.2019 - 06.2022
- Worked in team environment to maintain high levels of productivity.
- Completed projects and submitted research proposals to propel personal learning ambitions.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Attended field trips with peers to study topics outside classroom.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Worked with professors and community groups to develop personal projects for program research support.
- Formed study groups to support exam preparation.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2025
Leadership & Public Service High School
New York, NY06.2022
Skills
- Decision-Making
- Team building
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
- Message Taking
- Time Management
- Customer Service
- Cash Handling
Timeline
Team Member
Shake Shack
05.2023 - 12.2023
Student Volunteer
Big Brothers Big Sisters Of America
10.2019 - 06.2022
Student Volunteer
Urban Scholars Program At City College Of New York
02.2019 - 06.2022
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Leadership & Public Service High School