Matthew Nevarez
El Paso,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Spectrum Technologies
09.2023 - Current
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Maintained, managed and configured Microsoft 365 accounts across 180+ Different Companies
- Worked with end users on-site in order to troubleshoot and resolve customers issues.
- Provided Technical Remote Support for users across 180+ different Companies
- Maintained servers and systems to keep networks fully operational during peak periods.
- Inventoried, logged and imaged machines with or companies ensuring full functionality upon arrival
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high levels of call flow and responded to technical support needs.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Installed, configured and maintained computer systems and network connections.
- Created and maintained help desk documentation to answer common support questions.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Monitored systems in operation and quickly troubleshot errors.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Hardware Installer
DMH Technologies
07.2023 - 08.2023
- Improved hardware installation efficiency by streamlining processes and effectively managing resources.
- Reduced downtime for clients by promptly troubleshooting and resolving hardware-related issues.
- Enhanced customer satisfaction by providing knowledgeable and courteous technical support during installations.
- Achieved consistent on-time completion of projects by prioritizing tasks and effectively managing time.
- Collaborated with team members to complete complex installations, resulting in increased productivity and improved client relationships.
- Delivered detailed documentation of installation processes, facilitating future maintenance and upgrades for clients.
- Contributed to overall team success by assisting coworkers in completing challenging installations or troubleshooting difficult issues when needed.
- Maximized system performance by optimizing configurations during hardware installations.
- Ensured compatibility of installed hardware with existing systems through thorough testing and quality assurance procedures.
- Maintained a high level of safety during installations by adhering to industry best practices and company guidelines.
- Continuously expanded knowledge of industry trends, allowing for the successful integration of cutting-edge technology into client systems.
- Minimized disruptions for clients during installations through careful planning and efficient execution of tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed Access points in hotel rooms across various hotels in multiple states
- Worked closely with supervisors and coworkers installing switches, UPS (uninterruptible power supply) and Access points , in IDFs (Independent distribution frame), MDFs (Main distribution frame) and Server rooms
Help Desk Technician
U.S Navy
07.2020 - 07.2023
- Delivered first-level contact and problem resolution for users with hardware, software, and applications problems
- Completed accurate and timely logging of problems and resolutions in issue management database
- Identified and resolved technical problems with desktops and laptops
- Implemented and tested technical solutions such As 'STAR LINK'
- Documented all steps taken during issue resolution in the ticketing system for future reference
- Utilized Active Directory to create user accounts and manage permissions on the local network
- Troubleshot and resolved system hardware and software problems
- Installed operating system updates, security patches, and application upgrades
- Performed research to attain in-depth knowledge of supported products and services
- Explained technical terminology to non-technical end users
- Provided technical support for hardware and software issues to end-users via telephone, email, and remote access tools
- Ensured compliance with security policies by implementing password protection measures
- Resolved customer inquiries in a timely manner while providing excellent customer service
- Tested new hardware and software configurations such as 'STARLINK'
- Repaired, set up and troubleshot printers and other peripheral devices
- Maintained inventory of IT equipment including computers, laptops, monitors, printers
- Configured user accounts, installed software applications, configured network settings, and performed system maintenance tasks.
System Administrator
U.S. Navy
07.2020 - 07.2023
- Implemented and managed virtual environments
- Processed and reviewed problem tickets with ticketing system to troubleshoot and resolve issues
- Managed user accounts in multiple domains and enclaves utilizing Microsoft's Active Directory Services Interface
- Configured network equipment such as routers and switches
- Managed user accounts and group policies, folder access, distribution groups and security settings with active directory
- Provided appropriate permissions to users in accessing files and databases
- Maintained and managed virtual machines in a VMware vSphere environment
- Created and maintained user accounts
- Trained employees on network operations, network management software and permissions
- Upheld system security and administration best practices
- Installed patches and updates on servers to maintain uptime requirements
- Documented system events to facilitate continuous functioning
- Worked with external teams to provide timely resolution of escalated service tickets
- Provided technical support to end users via phone, email, remote desktop sessions, and on-site visits
- Troubleshot hardware issues with server components like memory, hard drives, RAID controllers.
Commissary BAGGER
Camp Humphreys
01.2017 - 06.2020
- Assisted customers with Bagging and loading groceries, items, containers into personal vehicles
- Worked in a fast pace environment providing customer support and personnel assistance
- Work in tandem with the cashier to efficiently bag all purchases
- Monitor bag supplies and replenish supplies when low.
Education
highschool -
Camp Humphreys
South Korea06.2020
Skills
- Strong Leadership
- Attention To Detail
- Communication Skills
- Critical Thinking
- Complex-Problem solving
- Time Management
- Bilingual (Spanish) Speak, read and write
- Technical Support
- Hardware and Software Repair
- Troubleshooting Network Issues
- Network Troubleshooting
- IT Documentation
Certification
POSSES TS/SCI SECURITY CLEARENCE UNDER DOD (DEPARTMENT OF DEFENSE)
References
- IT2 Richards, Luke, (903) 445-4875
- Anguiano, Miguel, (915)291-3255
Languages
Spanish
Full Professional
Timeline
IT Support Engineer
Spectrum Technologies
09.2023 - Current
Hardware Installer
DMH Technologies
07.2023 - 08.2023
Help Desk Technician
U.S Navy
07.2020 - 07.2023
System Administrator
U.S. Navy
07.2020 - 07.2023
Commissary BAGGER
Camp Humphreys
01.2017 - 06.2020
highschool -
Camp Humphreys
POSSES TS/SCI SECURITY CLEARENCE UNDER DOD (DEPARTMENT OF DEFENSE)
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