Matthew Nicolas
Decatur,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Randstad
Atlanta, GA
02.2022 - 07.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 120 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Videographer
DTN TV
Tucker, GA
09.2021 - 02.2022
- Produced original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
- Set up for shots according to production schedules, weather and lighting conditions and available equipment.
- Used Adobe Premier to edit footage into correct order and add effects.
- Conserved footage archive by organizing, labeling and tagging with metadata.
Bilingual Customer Service Representative
Financial Education Services
Farmington Hills, MI
02.2021 - 12.2021
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish peaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Updated and maintained information in customer accounts.
- Answered up to 150 calls per day in busy, fast-paced office for both English and Spanish speaking customers
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Deli Clerk/ Warehouse
Founders Brewing Co
Detroit, MI
01.2020 - 01.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Marketing Assistant
Design Force Marketing
Grand Haven, MI
11.2018 - 12.2019
- Created engaging content for Pinterest, Facebook and Instagram.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Proofread marketing collateral ahead of printing to eliminate errors.
Customer Service Agent
Sitel Panama
Panama, Panama
01.2016 - 06.2018
- Received member calls and provided exceptional listening skills to determine the nature of their calls
- Clearly and efficiently address member inquiries in a professional manner
- Received numerous customer service awards with regards to quality accuracy, positive surveys, and increased customer renewals.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, and organization management of multiple tasks and projects simultaneously.
Production Assistant
Medcom Panama
Panama, Panama
01.2015 - 01.2018
- Edited raw television footage to air quality and clerical support for TV producers and Executive producers, as well as editors.
- Responsible for on air graphics on network programming.
- Organized production sets for multiple programs on station.
- Coordinated and kept records/minutes of each program.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
Videographer
Los 40 Panama
Panama, Panama
01.2014 - 01.2015
- Recorded and edited interviews and videos for special events, occasions and social media
- Set up for shots according to production schedules and available equipment.
- Created same-day edits
- Manage travel and expense reports for department team members
- Edited videos and rearranged shots to match creative or production requirements.
- Collaborated with team members to develop content.
- Produced original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
Education
Bachelor's degree - Film Studies
Motion Picture Institute
Troy, MI10.2020
Bachelor of Arts - Communication Studies
Universidad Interamericana
Panama11.2018
High School Diploma -
Instituto Panamericano
Panama12.2014
Skills
- Adobe Systems Adobe Premiere Pro
- Shot Composition
- Critical Thinking
- Live Shot Setup
- Administering Social Media Accounts
- Web Content Creation
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Call Documentation
- Spanish Interpreting
- Social Media Platforms
- Storytelling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Randstad
02.2022 - 07.2022
Videographer
DTN TV
09.2021 - 02.2022
Bilingual Customer Service Representative
Financial Education Services
02.2021 - 12.2021
Deli Clerk/ Warehouse
Founders Brewing Co
01.2020 - 01.2021
Marketing Assistant
Design Force Marketing
11.2018 - 12.2019
Customer Service Agent
Sitel Panama
01.2016 - 06.2018
Production Assistant
Medcom Panama
01.2015 - 01.2018
Videographer
Los 40 Panama
01.2014 - 01.2015
Bachelor's degree - Film Studies
Motion Picture Institute
Bachelor of Arts - Communication Studies
Universidad Interamericana
High School Diploma -
Instituto Panamericano
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