Matthew Niece
Summary
Dynamic sales professional with a proven track record at multiple business practices, excelling in customer service and conflict resolution. Skilled in developing effective sales strategies that boosted revenue and fostered long-term client relationships. Recognized for exceptional teamwork and problem-solving abilities, consistently enhancing customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Sales Associate
Honda East Automotive
09.2022 - 07.2025
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
Owner
Top Tier Cleaning and Removal
06.2020 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Sales Associate
Superior Honda
07.2018 - 08.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Sales Manager
Jeff Wyler Nissan
02.2016 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Associate Business Administration - Business Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Goal oriented
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Conflict resolution
Timeline
Sales Associate
Honda East Automotive
09.2022 - 07.2025
Owner
Top Tier Cleaning and Removal
06.2020 - 09.2023
Sales Associate
Superior Honda
07.2018 - 08.2021
Sales Manager
Jeff Wyler Nissan
02.2016 - 06.2018
Associate Business Administration - Business Management
Cincinnati State Technical And Community College
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