Matthew Nigro
New York City Metropolitan Area,NY
Summary
To secure a full-time position in Healthcare Account Management, Client Engagement, Business Development, where I can utilize my skillset to make a dynamic impact and significantly contribute to business growth.
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Contracted Consultant
IHealth Consulting
- Current
- Contract with Specialty Pharmacies to assist with Market Expansion into the Northeast through analysis of competitive landscapes, data analytics, leveraging existing relationships and building workflows to maximize efficiency.
- Establish relationships with key points of contact in medical practices, clinics, hospital systems, and infusion suites in assigned territories.
- Areas of medicine with a primary focus include Internal Medicine, Endocrinology, Neurology, Rheumatology, Oncology, Dermatology, Immunology, and Infusion Suites.
- Assist in restructuring business models from Buy and Bill to Referral Based for infusion suites and clinics.
- Work directly with PBM’s for medication coverage in addition to insurance providers.
Senior Account Manager
CSI Specialty Pharmacy
03.2024 - 11.2025
- Increased referral volume by establishing new relationships with physicians and hospital systems focusing on Neurology, Endocrinology, Immunology, Rheumatology and Dermatology for the Northeast.
- Customized marketing materials based on medical specialty and geography.
- Streamlined referral workflows, significantly reducing patient onboarding delays.
- Established relationships with Pharmaceutical Representatives, Manufacturing Representatives, and counterparts in the Specialty Pharmacy fields to increase territory reach.
- Led the Northeast team in referral volume.
Regional Account Manager & Sales Trainer
Optum Infusion
03.2022 - 03.2024
- Ranked #1 National Sales Rep (2023) among 100+ peers.
- President’s Club Winner (2023) for exceeding sales targets by 155%.
- Spearheaded training initiatives and coached underperforming reps to exceed quotas.
- Heavy focus on Immunology and Maternal and Fetal Medicine.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
Director, Enterprise Division
Watermark Medical
08.2019 - 03.2022
- Led 30-person team and improved DME mail-to-patient service delivery by 32%.
- Expanded service offerings into ACOs, MCOs, and digital health platforms.
- Obtained Fee for Service contracts from municipalities, state and federal employee unions and self-funded transportation organizations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Key Accounts Manager
SleepMed
06.2017 - 08.2019
- Cultivated relationships with HR executives and union leaders to expand employee reach and program utilization, effectively managing a $2M book of business.
- Brought in an additional $250k in new business revenue.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Senior Account Manager
United Wellness Group
12.2012 - 12.2015
- Led Northeast sales team and secured $750K+ contracts for employee wellness programs.
- Managed a multimillion-dollar book of business.
- Designed and implemented health coaching programs, customized wellness webinars and information sessions and biometric screenings to reduce healthcare claims year over year for 4:1 ROI.
- Worked directly with insurance brokers and insurance providers to secure new clientele.
- Assisted with design and implementation of an employee engagement platform to increase transparency for clientele and track program completion.
- Achieved 66% territory growth over three years through strategic initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
Education
B.S. - Biology/Kinesiology (Pre-Med)
Manhattan College
Skills
- Strategic account planning
- Proficient in healthcare sector sales
- Client engagement optimization
- Cross-functional team leadership
- Experience in client acquisition and retention
- Adept at leveraging CRM tools to enhance customer relationships
- Quantitative data assessment
- Management of patient referrals
Accomplishments
- Achieved revenue increases through effectively helping with process mapping and territory mapping to maximize account engagement.
- Supervised team of 30 staff members.
- Achieved market penetration by completing data analysis with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increase in referral volume by introducing CRM Software for new business and current accounts tasks.
Certification
- AFAA Certified Personal Trainer
- Certified Sports Nutritionist (IFA)
- Motivational Speaker & Health Advocate
Timeline
Senior Account Manager
CSI Specialty Pharmacy
03.2024 - 11.2025
Regional Account Manager & Sales Trainer
Optum Infusion
03.2022 - 03.2024
Director, Enterprise Division
Watermark Medical
08.2019 - 03.2022
Key Accounts Manager
SleepMed
06.2017 - 08.2019
Senior Account Manager
United Wellness Group
12.2012 - 12.2015
Contracted Consultant
IHealth Consulting
- Current
B.S. - Biology/Kinesiology (Pre-Med)
Manhattan College
Awards and Achievements
- #1 Sales Representative at Optum out of 90+ for the entirety of 2023.
- Optum Presidents Club Winner 2024
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