Matthew Nisbet
Fort Collins,CO
Summary
General worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Creative hospitality professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fly Fishing Guide
Saint Peter's Fly Shop
04.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Checked tour vehicles for cleanliness, safety and functionality.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Retail Sales Associate
Saint Peter's Fly Shop
04.2021 - 05.2023
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Warehouse Worker
Northern Colorado Feeder's Supply
07.2017 - 04.2021
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Consistently lifted materials weighing as much as 100 pounds.
- Loaded, unloaded and moved material to and from storage and production areas.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Wrapped pallets in shrink wrap prior to loading.
Fly Fishing Guide
North Park Anglers
08.2020 - 10.2020
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Arts - Communications
University Of Wyoming
Laramie, WY12.2024
High School Diploma -
Windsor High School
Windsor, CO05.2018
GED -
Hong Kong International School
Hong Kong, SAR05.2016
Skills
- Safety and compliance
- Stock management
- Customer-oriented
- Interpersonal Communication
- Sales Expertise
- Retail Sales
- Product and Service Sales
- Time Management
- Teamwork and Collaboration
Certification
Fly Fishing Wade Guide Certification
May 2019
CPR/First Aid Certification
June 2023
Lifeguard Certification
May 2017
Languages
Chinese (Mandarin)
Limited Working
Spanish
Elementary
References
Danielle Nater
Manager: Northern Colorado Feeders Supply
970-222-0476
Grant Houx
Owner: Saint Peter's Fly Shop
970-498-8968
Jin Choi
General Manager: Saint Peter's Fly Shop
970-498-8968
Timeline
Fly Fishing Guide
Saint Peter's Fly Shop
04.2021 - Current
Retail Sales Associate
Saint Peter's Fly Shop
04.2021 - 05.2023
Fly Fishing Guide
North Park Anglers
08.2020 - 10.2020
Warehouse Worker
Northern Colorado Feeder's Supply
07.2017 - 04.2021
Associate of Arts - Communications
University Of Wyoming
High School Diploma -
Windsor High School
GED -
Hong Kong International School
Fly Fishing Wade Guide Certification
May 2019
CPR/First Aid Certification
June 2023
Lifeguard Certification
May 2017
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