Summary
Overview
Work History
Education
Skills
Keycontributions
Timeline
Generic

Matthew N. McManus

Hudson,MA

Summary

With a proven track record at CSC ServiceWorks, I've spearheaded operations, turning challenges into opportunities for growth, and significantly enhancing customer satisfaction. Expert in profit/loss management and adept at fostering team cohesiveness, my leadership has consistently driven revenue and operational excellence, with a standout achievement of reducing customer churn by 20%.

Overview

31
31
years of professional experience

Work History

Director of Operations

CSC ServiceWorks
Boston, MA
01.2022 - Current
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.

Regional General Manager

CSC ServiceWorks
Boston, MA
01.2024 - 09.2024

Branch Manager

CSC ServiceWorks
Boston, MA
01.2024 - 02.2024

Region General Manager – New England

Cornerstone Records Mgt/Iron Mountain
01.2011 - 01.2014
  • Specifically recruited to turn around a region in duress
  • Managed two facilities covering five (5) states
  • Developed individual performance metrics to ensure customer fulfillment and satisfaction
  • Established weekly Sales/Operations meetings to focus on reducing customer churn, growth & cohesiveness of the team
  • Reduced customer churn by 20% vs
  • Prior year (2013)
  • Lead a sales team that delivered three (3) times quota in 2013
  • Delivered results favorable to budget in revenue, expense an margin for both 2012 and 2013

Region Contractor Manager – East Region

Sears Holdings
01.2009 - 01.2011
  • Overall P& L responsibility for a 34 million dollar installation business
  • Managed ten (10) District Contractor Manager’s and over 800 independent contractors covering a fourteen (14) state area
  • Responsible for both profitable growth and fulfillment
  • Hired into a Region that historically underperformed and was able to move the team into 2nd place in the first full year
  • This was accomplished by increasing the level of ownership and holding frequent performance management discussions
  • Successfully managed an 8 percent cost reduction for the region through individual negotiations with contractors
  • The region realized all time highs in customer satisfaction metrics
  • Drove 10% lift in installation revenue on an 8% decline in merchandise sales

Market General Manager – New England

Recall Corporation
01.2006 - 01.2009
  • Served in multiple capacities during three year tenure including two Market General Manager Positions
  • Overall P & L responsibility for a 10 million dollar market consisting of 4 facilities and fifty-two 52 employees
  • Drove profitable results through operational efficiencies and excellence (Lean Methodologies/Key Performance Indicators)
  • Provide leadership to the sales and account management staff in the market
  • Prepare proposals for new accounts; respond to RFI/RFQ/RFP, and manage contract negotiations
  • Maintain relationships with high-level client contacts
  • A key component in the turnaround of the Market to profitability
  • Team produced more revenue growth than any other team in the company
  • Project Manager for a team of six professionals that developed the New Safety & Security Standards in North America

Sales Manager

Pitney Bowes
01.2003 - 01.2006
  • Recruited to manage and develop six (6) Sales Executives
  • Presented the company’s service offerings through a variety of different techniques including knocking on doors, cold calling, tradeshows and involvement in associations
  • Worked with other managers in the region to develop best practices and share ideas
  • Trained Sales Executives on how to manage their time more efficiently through weekly territory management meetings
  • This resulted in significantly more face time and as a result increased sales volumes
  • Successfully maintained personal sales quota while exceeding both company and personal goals
  • Hired and trained two Sales Executives that were subsequently promoted to Sales Manager’s

Sales Executive

Amerivault
01.2001 - 01.2003
  • Hired as a Sales Executive to develop new business as part of Amerivault’s strategy to break into the Philadelphia market
  • Successfully sold into both the legal and financial markets
  • Through a disciplined approach of time and territory management, successfully established a substantial market share for Amerivault in Philadelphia within one (1) year
  • Developed a relationship within the Legal community, which resulted in the signing of several large law firms
  • Established lasting and effective partnering relationships within territory
  • Provided training of new hires from neighboring regions

Operations Manager

Iron Mountain
09.1993 - 01.2001
  • Relocated to Pennsylvania as an Operations Manager to personally oversee the transition of two strategic acquisitions in the market
  • Successfully transitioned both facilities to Iron Mountain’s software platform (Media Link) within a six-month period while exceeding budget
  • Accomplished this task with no additional staff and no impact to customer service
  • Personally responsible for scheduling, training, supervising, and evaluating 48 full time employees
  • P& L responsible for both facilities
  • Consistently exceeded budget through daily performance evaluations and corrective action planning
  • Streamlined operational in efficiencies that resulted in a $50,000 annual savings
  • Developed detailed courier route manual which eliminated service failures previously caused by vacations /sick days

Education

BS -

University of Massachusetts
Boston
01.1995

Skills

  • Profit/Loss Responsibility
  • Forecasting
  • Budget Development
  • Purchasing
  • Project Management
  • Interpersonal Skills
  • Business/Market Development
  • Sales Prospecting/Management
  • Client Relations
  • Process Improvement/Lean Methodologies
  • Recruiting/Training/Developing
  • Team Facilitation

Keycontributions

  • Successfully transitioned over 600 customers from Cornerstone to Iron Mountain with no customer loss.
  • As part of a redesign in Sears Home Services, the number of regions went from four (4) to three (3). Selected to lead the region with the largest volume and revenue.
  • Served in positions of increasing responsibility during tenure with Recall. Within 90 days was targeted to serve as Interim Market General Manager. Promoted to Market General Manager in Philadelphia and subsequently relocated to New England to serve as the Market General Manager.
  • Hand picked at Pitney Bowes to take over an under-performing territory consisting of six (6) Sales Executives. Delivered results over 120% of quota and over 200% vs. prior year.

Timeline

Regional General Manager

CSC ServiceWorks
01.2024 - 09.2024

Branch Manager

CSC ServiceWorks
01.2024 - 02.2024

Director of Operations

CSC ServiceWorks
01.2022 - Current

Region General Manager – New England

Cornerstone Records Mgt/Iron Mountain
01.2011 - 01.2014

Region Contractor Manager – East Region

Sears Holdings
01.2009 - 01.2011

Market General Manager – New England

Recall Corporation
01.2006 - 01.2009

Sales Manager

Pitney Bowes
01.2003 - 01.2006

Sales Executive

Amerivault
01.2001 - 01.2003

Operations Manager

Iron Mountain
09.1993 - 01.2001

BS -

University of Massachusetts

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Matthew N. McManus