Matthew Nolan
Springfield,PA
Summary
Client services professional with a strong focus on enhancing customer relationships and satisfaction. Proven expertise in problem resolution and collaboration, driving business growth through effective engagement and retention strategies. Committed to fostering partnerships that contribute to overall organizational success.
Overview
8
8
years of professional experience
Work History
Client Services Representative / Administrative Support
365 Health Services
Philadelphia, USA
03.2024 - 07.2026
- Acted as primary contact for customer inquiries, delivering timely solutions that enhanced client satisfaction.
- Resolved customer concerns efficiently while fostering positive long-term relationships.
- Cultivated relationships with clients, caregivers, referral partners, and community stakeholders, enhancing client engagement and supporting business growth.
- Identified client staffing needs, collaborating with internal teams to ensure effective service delivery.
- Developed partnerships with referral sources and industry contacts, increasing business opportunities and collaboration.
- Supported operational and revenue-generating activities through meticulous documentation and process management.
- Contributed to employee and client retention initiatives, enhancing satisfaction and loyalty across the organization.
EVV Specialist
365 Health Services
Philadelphia, USA
03.2023 - 03.2024
- Delivered customer support to clients and caregivers, resolving service issues and system-related concerns to enhance user experience.
- Collaborated across departments to resolve authorization and compliance issues quickly and efficiently.
- Handled high volumes of client interactions, maintaining professionalism and attention to detail in all communications.
- Generated operational reports and supported management in identifying workflow improvements.
- Ensured accurate service delivery for customers, contributing to improved overall satisfaction.
Estimating Draftsman
Brother's Inc.
Broomall, USA
06.2018 - 05.2023
- Developed estimates and solutions for residential electrical projects, aligning with customer requirements to enhance project outcomes.
- Provided accurate project documentation and construction plan support to customers, estimators, and project teams, enhancing project clarity.
- Coordinated with field personnel and management to refine project planning and meet customer expectations effectively.
- Built strong working relationships with internal stakeholders to ensure successful project execution.
- Maintained detailed project records and streamlined communication between departments to improve project coordination.
Education
Bachelor of Science - Business Management, Human Resources
Widener University
Chester, PA05-2023
Skills
- Client Engagement
- Client Support
- Account Management
- Client Retention
- Client loyalty
- Consultative Selling
- Partnership Development
- Negotiation techniques
- CRM management
- Process Improvement
- Cross-Functional Collaboration
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Relationship Building
Timeline
Client Services Representative / Administrative Support
365 Health Services
03.2024 - 07.2026
EVV Specialist
365 Health Services
03.2023 - 03.2024
Estimating Draftsman
Brother's Inc.
06.2018 - 05.2023
Bachelor of Science - Business Management, Human Resources
Widener University