Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Noland

Des Moines

Summary

Dynamic professional with proven leadership at Raising Cane's Restaurants, enhancing crew efficiency through innovative cleaning methods and safety proposals. Skilled in operational awareness and problem-solving, I excel in team management and communication, ensuring high standards of service and maintenance. Committed to continuous improvement and fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Restaurant Image Captain

Raising Cane's Restaurants
06.2019 - Current
  • Executed cleaning duties promptly each day.
  • Developed and allocated schedules for team members participating in the restaurant image initiative.
  • Developed and applied effective cleaning methods for various materials and surfaces.
  • Engaged with restaurant leader to address maintenance and repair needs.
  • Proposed enhancements to boost crew safety.
  • Implemented streamlining measures to enhance efficiency.

Groundskeeper

Embassy Suites
03.2018 - 01.2019
  • Maintained grounds through regular mowing, trimming, and landscaping to enhance aesthetic appeal.
  • Operated and maintained lawn care equipment, ensuring optimal performance and safety standards.
  • Assisted in seasonal planting and garden maintenance, contributing to diverse horticultural displays.
  • Applied fertilizers and pest control solutions according to safety protocols for healthy plant growth.
  • Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
  • Safeguarded public safety through prompt snow removal, ice treatment, and hazard prevention measures.
  • Ensured the health of plant life by applying appropriate treatments for pests and diseases.
  • Promoted safer environment, conducted regular inspections, and addressed potential risks.
  • Enhanced visual appeal of property by meticulously maintaining lawns, flower beds, and hedges.
  • Boosted community satisfaction with regular upkeep of recreational areas and playgrounds.

Crew Member

KFC
05.2014 - 05.2018
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Maintained cleanliness and organization of dining and kitchen areas to ensure safety standards.
  • Assisted in food preparation and assembly following health regulations and procedures.
  • Operated kitchen equipment efficiently while adhering to safety protocols.
  • Collaborated with team members to deliver timely service during peak hours.
  • Greeted customers warmly, taking orders accurately to promote positive experiences.
  • Adapted quickly to changing tasks in a fast-paced environment while maintaining quality standards.

Call Center Representative

CDS Global
08.2015 - 04.2016
  • Responded to customer inquiries with accurate information and effective problem-solving techniques.
  • Managed high call volumes while maintaining quality service standards and customer satisfaction.
  • Documented interactions in CRM system, ensuring data accuracy and facilitating follow-up actions.
  • Collaborated with team members to identify process improvements that enhanced efficiency in call handling.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

High School Diploma - N/A

Des Moines Area Community College
Des Moines, IA
08.2021

Skills

  • Leadership qualities
  • Crew resource management
  • Mission planning
  • Emergency management
  • Continuous learning mindset
  • Operational awareness
  • Multi-tasking capacity
  • Recordkeeping requirements
  • Safety regulations
  • Crew management
  • Documentation skills
  • Maintenance coordination
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Team building

Timeline

Restaurant Image Captain

Raising Cane's Restaurants
06.2019 - Current

Groundskeeper

Embassy Suites
03.2018 - 01.2019

Call Center Representative

CDS Global
08.2015 - 04.2016

Crew Member

KFC
05.2014 - 05.2018

High School Diploma - N/A

Des Moines Area Community College

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Matthew Noland