Matthew Nordberg
Seattle,WA
Summary
Reliable Maintenance Worker with experience in multi-family residential settings. Skilled in safely operating power tools, moving heavy furniture and repairing walls and ceilings. Knowledgeable, dedicated and offering superior skills in Unit turns, basic plumbing and large scale painting. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
Maintenance Technician
Thrive Communities
Seattle, WA
10.2021 - Current
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Reduced opportunities for theft and trespassers by securing entrances and exits.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Customer Service Manager
Metropolitan Market
Seattle, WA
06.2016 - 09.2021
- Introduced higher standards for customer service and increased efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Built partnerships with leadership and maintenance to provide a safe work environment for employees and clients.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Customer Service Cashier
Safeway
Seattle , WA
04.2011 - 11.2015
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bachelor of Arts - Business Administration And Management
Eastern Washington University
Cheney, WA06.2017
Skills
- Exceptional interpersonal communication
- Effective problem solver
- Excellent time management skills
- Hand and Power Tool Operation
- Repair Work Planning
- Facilities Painting and Repair
- Mechanical Repair
- Preventive Maintenance
Accomplishments
Eagle Scout, Seattle Washington 2010
Timeline
Maintenance Technician
Thrive Communities
10.2021 - Current
Customer Service Manager
Metropolitan Market
06.2016 - 09.2021
Customer Service Cashier
Safeway
04.2011 - 11.2015
Bachelor of Arts - Business Administration And Management
Eastern Washington University
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