Matthew North
Amadeus
Chicago,IL
1
Language
10
years of professional experience
Training professional prepared to elevate team capabilities through innovative training solutions. Extensive experience in creating and implementing effective training programs, ensuring clear and concise knowledge transfer. Valued for collaborative approach and adaptability in dynamic environments, with key skills including instructional design and public speaking.
Work History
Training Specialist
6 Years 9 Months- 1:1 or group training for users from a variety of departments on both the system, as well as best practices for how their department should operate using the system.
- Administrator training on how to setup and configure their system to ensure peak efficiency.
- Reporting and assisting with the resolution of Support and/or Services cases where issues arise.
- Reviewing all Consultation deliverables in advance of Training to ensure a seamless handover of information.
- Staying in regular communication with the Project Manager and/or direct Supervisor where issues arise that impact the delivery of training services.
- Communicating with the client a week in advance of training in the form of an email, and within a week of leaving the site in the form of a training recap.
- Being an advocate for Amadeus and its products
- Remaining in control of the classroom without appearing demanding or overbearing
- Maintaining professionalism, patience and understanding during the training process
- Providing creative solutions to challenges that arise while on site
- Providing a friendly training environment by being approachable to trainees
- Meet the established department guidelines for the timely delivery of all documentation.
Event Sales Manager
10 Months- Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the property business plan.
- Employ revenue management techniques and strategies to recommend corporate rate proposals.
- Accurately prepare and present requests for proposals in order for both client and hotel receive a good value.
- Manages and coordinates catering and conference service activities and client specifications to deliver smooth execution of executive meetings and events requiring space, food and beverage services.
- Manages room blocks and coordinates the collection of attrition for groups with the Reservations and Accounting departments.
- Develop and distribute communications relating to planning and execution of group functions, including, but not limited to group resumes, banquet event orders, and room sets according to established guidelines.
Director of Meetings
2 Years 6 Months- Leads departmental planning in alignment with divisional and organizational goals, objectives, and strategic priorities
- Strategizes and implements events to include fostering awareness of participant needs and expectations, planning timelines and production schedules, and verifying a positive attendee experience for all meetings
- Oversees the sourcing process including vendor selection and drafting of contracts; assists Managers with effectively negotiating terms and conditions with event venues and partners to meet service expectations and ensure appropriate expense management
- Oversees execution of event production schedules for all meetings and workshops to ensure targets are met
- Oversees the registration system for all meetings and events; reviews and approves event websites to ensure usefulness, accuracy, and timeliness of information
- Tracks and analyzes trends and other data to inform planning and processes for future events
- Reviews and approves floor plans and specs created by Managers; creates comprehensive staging guides as needed
- Directs on-site logistics for in-person events; manages technology for virtual and hybrid meetings and events; delegates responsibilities related to meeting management to Meetings and Events Managers
Education
Bachelor of Science - Hospitality And Tourism Management
Skills
Train the Trainer Certified
Customer Relationship Management (CRM)
Salesforce.com Administration
Salesforce Training
Virtual training
Goals and performance
Staff management
Relationship building
Languages
English
Timeline
Training Specialist
Amadeus
11.2019 - CurrentRead More
Event Sales Manager
Embassy Suites Grand Rapids Downtown
01.2019 - 11.2019Read More
Director of Meetings
Crowne Plaza Grand Rapids
07.2016 - 01.2019Read More
Grand Valley State University
Bachelor of Science from Hospitality And Tourism Management
Read More