Matthew Nunez
100 Bayview Drive, Sunny Isles Beach,FL
Summary
High-energy hospitality management professional, who offers proven skills in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Hyde Beach Miami
04.2021 - Current
- Create new employee training packets for each department, including hotel policies and SOPs implemented.
- Delegate management team to do scheduling, payroll, inventory, ordering, Capex, and event rentals.
- Managed multi-million-dollar production during music week, which included massive Dj talent (including big names like: Diplo, Kaskade, Hugel, etc), pyrotechnics, visual and audio enhancements, as well as hiring and putting together team of service staff.
- Recruit, interview, hire, and train new staff employees.
- Handle customer complaints.
- Ensure staff is following all food control and safety regulations.
- Advertise daily, weekly, and monthly promotions of venue.
- Provide leadership and strategic direction to team of department managers to achieve operational excellence and exceed business goals
- Assist in developing and implementing sales and marketing strategies to drive revenue growth and maximize profitability
- Oversee day-to-day operations, including staff scheduling, inventory management, and customer service to ensure high level of guest satisfaction
- Collaborate with General Manager to develop and execute budgets, financial plans, and business initiatives to meet company objectives and ensure efficient operations
Operations Lead
American Airline's Arena
01.2012 - Current
- Responsible for service staff performance from Bar, Waitresses, Service assistant and kitchen, customer service, securing house funds, employee attendance and performance, and product presentation.
- Responsible for production throughout venue (Kryo, confetti guns, Co2 replacement, TV's, sound levels, light systems, ambient lighting, fog machine,
- Hiring DJ’s, assisting in celebrity appearances, while manicuring partnerships.
- Hiring and training team of staff members while creating positive and efficient work environment.
- Review comps, voids, and spills.
- Responsible for all financial reports and tip summaries.
- Send daily reports on operation numbers, guest services, and security details.
- Performed quality control and monitored production efforts.
Table Service
Story Nightclub
01.2013 - 01.2020
- Managed Busser sections according to performance and maintain positive work attitude within high volume environment.
- Addressed celebrity clientele providing premium service in harsh work conditions.
- Situational team member assigned task of super VIP clients with minimums of 25k+. -Experienced in multi-tasking during high volume traffic within venue as well as production before, during, and after operation.
- Provided exceptional customer service to guests by promptly greeting them, being attentive, and ensuring positive experience
- Maintained clean and organized work area, including set up of tables
Education
A.S Marine Engineering
Broward College
Fort Lauderdale, FLSkills
- Operations Management
- Business Development
- Strategic planning skill
- Training and development background
- Employee Scheduling
- Staff Development
- Budget Control
- Sales Forecasting
- Vendor Relationship Management
- Inventory Control
- Budgeting expertise
Timeline
Assistant General Manager
Hyde Beach Miami
04.2021 - Current
Table Service
Story Nightclub
01.2013 - 01.2020
Operations Lead
American Airline's Arena
01.2012 - Current
A.S Marine Engineering
Broward College
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