Matthew Nunn
West Palm Beach,FL
Summary
Oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Built career of 10 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
LR Palm House
10.2024 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Lead Bartender
Almond Cafe
02.2024 - 06.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Food And Beverage Manager
Bodega Taqueria Y Tequila
12.2022 - 02.2024
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Coordinated employee schedules, payroll and new hire training.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Trained, supervised and motivated 30 employees to enhance customer service and encourage repeat business.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Lead Server/Bartender
Tommy Bahamas
08.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Bartender
Washington Street Ale House
04.2020 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Restaurant Supervisor
The Westin Hotel
03.2020 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
Education
Associate of Science - Business Management
Salem Community College
06.2021
Skills
- Delivery Schedules
- Food Service Operations
- P&L Management
- Training Programs
- Maximizing Profitability
- Requisitions Management
- Guest Relations
- Operational Efficiency
Timeline
Food and Beverage Supervisor
LR Palm House
10.2024 - Current
Lead Bartender
Almond Cafe
02.2024 - 06.2024
Food And Beverage Manager
Bodega Taqueria Y Tequila
12.2022 - 02.2024
Lead Server/Bartender
Tommy Bahamas
08.2022 - 01.2023
Lead Bartender
Washington Street Ale House
04.2020 - 06.2022
Restaurant Supervisor
The Westin Hotel
03.2020 - 06.2022
Associate of Science - Business Management
Salem Community College
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