Matthew Nydegger
Bend,OR
Summary
Accomplished Operations Manager with a proven track record at Central Oregon Bio Solutions, enhancing operational efficiency and team leadership. Expert in operations management and customer service, achieving significant improvements in employee satisfaction and client relations. Skilled in problem-solving and decision-making, driving success and exceeding performance goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operations Manager
Central Oregon Bio Sloutions
05.2021 - 07.2024
- Team Leadership: Supervise and manage a team of crime scene and trauma cleanup technicians, providing training and support to ensure high standards of cleanliness and safety.
- Operational Oversight: Coordinate all aspects of cleanup projects including planning, execution, and final inspection, ensuring efficiency and adherence to standards.
- Client Interaction: Act as the primary point of contact for clients, delivering empathetic and professional service, addressing concerns, and providing updates throughout the cleanup process.
- Safety Compliance: Ensure adherence to safety protocols and industry regulations, conducting regular safety audits and providing ongoing training.
- Inventory Management: Oversee inventory and maintenance of cleaning supplies, PPE, and specialized equipment, ensuring resources are stocked and in good working condition.
- Documentation and Reporting: Maintain accurate records of each job, including detailed reports on procedures, materials used, and incidents. Prepare and submit reports to management and regulatory bodies.
- Quality Assurance: Conduct inspections of completed work to ensure it meets company standards and client expectations, implementing corrective actions as necessary.
- Emergency Response: Provide on-call emergency response to crime scenes and trauma sites, ensuring timely and efficient cleanup efforts.
Regional Manager
Aftermath
03.2018 - 05.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Supervised staff to optimize brand expansion initiatives and productivity.
General Manager
Island Inn Motel
04.2015 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Housekeeping Supervisor
Roach Harbor Resort
03.2013 - 04.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Front Desk Receptionist
DNC
03.2010 - 03.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Maintenance Technician
Xanterra South Rim LLC.
07.2007 - 03.2010
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
High School Diploma -
Bend Senior High School
Bend, OR05.2002
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
Timeline
Operations Manager
Central Oregon Bio Sloutions
05.2021 - 07.2024
Regional Manager
Aftermath
03.2018 - 05.2021
General Manager
Island Inn Motel
04.2015 - 02.2018
Housekeeping Supervisor
Roach Harbor Resort
03.2013 - 04.2015
Front Desk Receptionist
DNC
03.2010 - 03.2013
Maintenance Technician
Xanterra South Rim LLC.
07.2007 - 03.2010
High School Diploma -
Bend Senior High School
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