Matthew Octave
Deerfield Beach,FL
Summary
Detail-oriented and methodical analyst offering a 3 year blend of experience in billing and sales. An individual who puts great customer service at the forefront with exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness of data, critical thinking skills and superior work ethic for top job performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Billing/Accounts Receivable Analyst
Health Advocates Network
Boca Raton, FL
02.2022 - Current
- Preparing, issuing, and sending invoices.
- Preparing reports and meeting billing deadlines.
- Maintaining updated records of accounts receivable.
- Analyzed payment information and applied changes correct client' accounts.
- Analyzing all billing procedures and identifying opportunities for improvement.
- Reconciling invoices with balance sheet reports and resolving any discrepancies.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Provided exceptional service to clients requiring assistance such as account questions.
- Communicating with clients and other departments, resolving issues, and providing clarifications.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Reviewed full history of past due accounts and contacted client, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
Operations/Billing Analyst Assistant
Children of America
Delray Beach, FL
04.2021 - 01.2022
- Analyze invoices and reports for accuracy.
- Responsible for Billing of accounts for centers.
- Collaborate with other departments to ensure accurate and timely information.
- Document, bill, and collections of all monies owed from government agencies.
- Assisted center and district managers in use of processes procedures and software.
- Develop relationships with center management to enhance collaboration between field and corporate staff.
- Assisted center management in the adjustments of billed accounts due to changes in rates, credits, and billings errors.
- Reviewed information and reports provided by center management analyze for accuracy and enter spreadsheets for distribution to district managers and corporate leadership.
Sales & Customer Service Representative
Nesvio Telecommunication
Boynton Beach, FL
08.2019 - 08.2020
- Assisted customers with determining appropriate voice and data service options.
- Surpassed sales goals through implementation of successful marketing strategies each month.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Asked probing questions to determine service needs and accurately input information into CRM.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Shift Leader/Counter Clerk/Server
Boca Raton Resort
Boca Raton, FL
05.2017 - 12.2019
- Maintaining Dining area, and merchandise
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Consulted with customer on store merchandise to ensure competitive pricing.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Bachelor of Business Administration - Management Information Systems
Florida Atlantic University
Skills
- Podio CRM
- SQL
- Customer Service Support
- Account Reconciliation
- Accounts Receivable
- Quickbooks
- Vendor Relationships
- Data Entry
- Data Analysis
- Microsoft Office
- Account Management
- High quality presentation skills and reporting abilities
Affiliations
- Florida Atlantic University Management Information System Association - Treasurer
- Neg Kreyol Professional Graduate Chapter - Marketing Committee
Languages
English
Native/ Bilingual
Haitian Creole
Professional
Timeline
Billing/Accounts Receivable Analyst
Health Advocates Network
02.2022 - Current
Operations/Billing Analyst Assistant
Children of America
04.2021 - 01.2022
Sales & Customer Service Representative
Nesvio Telecommunication
08.2019 - 08.2020
Shift Leader/Counter Clerk/Server
Boca Raton Resort
05.2017 - 12.2019
Bachelor of Business Administration - Management Information Systems
Florida Atlantic University
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