Matthew Oeffner
Howell,MI
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
18
18
years of professional experience
Work History
Store Manager
Mystop LLC
01.2013 - Current
- Trained and mentored staff on customer service best practices and store procedures.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Managed vendor relationships, negotiating contracts for favorable terms and pricing structures.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
Clerk/Service Coordinator
Meijer
08.2007 - 01.2012
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team to improve workflow efficiency and reduce wait times.
- Resolved customer inquiries professionally, enhancing overall shopping experience.
Education
No Degree - Basic
Oakland Community College
Oakland County, MichiganSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- POS systems
Accomplishments
turned my store from a store where management and team members could not keep up with business into a thriving success that is incredibly clean, well stocked and well organized.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
Mystop LLC
01.2013 - Current
Clerk/Service Coordinator
Meijer
08.2007 - 01.2012
No Degree - Basic
Oakland Community College
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