Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MATTHEW OHLER

MATTHEW OHLER

Mandeville

Summary

With 24 years as a BRP/Powersports Technician and 24 years with the Sea-Doo brand, I am a dedicated and driven problem-solver with a passion for the Powersports industry. As a Master Certified Technician for Sea-Doo and Spyder Roadster, and holding technical certifications for Honda and Yamaha, my extensive training covers diagnostics and repair for Sea-Doo watercraft, Can-Am ATVs, SSVs, Spyder Roadsters, and other full-line manufacturers such as Honda, Yamaha, and Suzuki. My experience allows me to manage service department customer interactions, address complaints, and deliver swift and effective resolutions. When not at work, my family and I enjoy being on the water in our Sea-Doo PWC and Switch.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Service Dept. Manager

Covington Powersports
06.2020 - Current
  • Company Overview: BRP & Honda Dealership #691036
  • Improved service efficiency by regularly monitoring staff performance and providing constructive feedback.
  • Handle all warranty claims for BRP and Honda.
  • Manage all workflow to techs, advisors and warehouse PDI team.
  • Assist all technicians in troubleshooting. (electrical).
  • Meet with customers to discuss service needs and offer available solutions.

Technician/Shop Foreman

Gator Powersports
01.2015 - 06.2020
  • Company Overview: BRP Dealership #691036
  • Responsible for service and maintenance on all Can-Am on & off-road models, and Sea-Doo watercraft.
  • Conducted a full range of maintenance and restoration services on customer units and was responsible for project planning, parts ordering, and coordination with the customer to achieve desired goals.

Lead Technician

St. Tammany Marine & Powersports
07.2005 - 01.2015
  • Company Overview: BRP Dealership #691036
  • Lead technician on all Sea-Doo & Yamaha Watercraft.

Technician

New Orleans Power Sports
12.2001 - 07.2005
  • Company Overview: Multiline Powersports Dealership
  • Performed maintenance on BRP, Yamaha, Suzuki, Kawasaki and Honda units.

Assembly technician

Confederate Motors
06.2001 - 12.2001
  • Company Overview: Motorcycle Manufacturer
  • Assembled hand made Motorcycles.
  • Diagnosed And repaired problems with electrical and mechanical systems.

Education

CAN-AM Spyder School

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SEA-DOO Certified Technician School

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Evinrude & Johnson Marine training

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Yamaha Watercraft School

Specialized Courses - Suzuki & Kawasaki

Motorcycle Mechanic Institute (MMI)
05.2001

Skills

  • Technical troubleshooting
  • Creative problem solver
  • BRP Master Certified in PWC and Spyder Roadster
  • Strong Mechanical aptitude
  • Customer Satisfaction
  • Customer Retention
  • Skilled multitasker
  • Mechanics
  • Machinery Diagnostics
  • Retail
  • Daily Use of Bossweb and BUDS
  • Experience with CRM/ERP Systems
  • Spreadsheets
  • Microsoft office
  • Product Knowledge
  • Google Suite
  • English
  • Operational efficiency
  • Service scheduling
  • Staff development
  • Workforce planning

Certification

  • Technical Degree Motorcycle Mechanics Institute. (MMI)
  • BRP Certified Technician Can-Am Offroad SSV & ATV
  • BRP Master Certified Technician Sea-Doo Watercraft & Spyder Roadster

Timeline

Service Dept. Manager

Covington Powersports
06.2020 - Current

Technician/Shop Foreman

Gator Powersports
01.2015 - 06.2020

Lead Technician

St. Tammany Marine & Powersports
07.2005 - 01.2015

Technician

New Orleans Power Sports
12.2001 - 07.2005

Assembly technician

Confederate Motors
06.2001 - 12.2001

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SEA-DOO Certified Technician School

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Evinrude & Johnson Marine training

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Yamaha Watercraft School

Specialized Courses - Suzuki & Kawasaki

Motorcycle Mechanic Institute (MMI)

CAN-AM Spyder School

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MATTHEW OHLER