Matthew Ojanen
Fargo,IA
Summary
Accomplished Operations Manager with a proven track record at Magnum LTD, enhancing operational efficiency and employee performance. Expert in supply chain distribution and adept at fostering employee relations, leading to a significant increase in retention rates. Demonstrates unparalleled work ethic and project management abilities, driving continuous improvements and cost reduction.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
17
17
years of professional experience
Work History
Operations Manager of Truckload
Magnum LTD
01.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
LTD Dispatcher
Magnum LTD
02.2015 - 01.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 250 over the road trucks.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Warehouse Associate
Magnum
09.2013 - 02.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Assistant General Manager
Menards
07.2007 - 09.2013
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
Bachelor of Arts - Criminal Justice
University of North Dakota
Grand Forks, ND07-2007
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Project management abilities
- Continuous improvements
- Unsurpassed work ethic
- Cross-functional communications
- Customer relations specialist
- Process improvement strategies
- Supply chain distribution
- Cost reduction and containment
Timeline
Operations Manager of Truckload
Magnum LTD
01.2021 - Current
LTD Dispatcher
Magnum LTD
02.2015 - 01.2021
Warehouse Associate
Magnum
09.2013 - 02.2015
Assistant General Manager
Menards
07.2007 - 09.2013
Bachelor of Arts - Criminal Justice
University of North Dakota
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