Matthew Oler
Saint George,Utah
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Safeway
05.2018 - 10.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Monitored safety and security concerns and reported to leadership for resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate
Hollister
10.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Kitchen Staff Member
Porky's Pizza Palace
01.2019 - 07.2019
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
Sales Associate
Vans
07.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Service Porter
Toyta
12.2020 - 07.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Directed patrons to designated parking spaces.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
Sales Associate
Dicks Sporing Goods
11.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
Programming Assistant
Diamond Ranch Academy
04.2022 - Current
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
Assistant Wrestling Coach
Diamond Ranch Academy
12.2022 - 02.2023
- Assisted head coach by overseeing practice warmups, conditioning and daily exercises while modeling technique.
- Educated individuals on importance of proper nutritional and sleep habits, demonstrating impact on physical performance.
- Individually coached struggling players to help boost confidence and meet personal goals.
Quality Assurance Specialist
Boulevard Home Furnishings St. George Utah
06.2023 - Current
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Education
Associate Degree in Welding Engineering Technology - Welding
Dixie Technical College
St. George, UT01.2025
Certification - EMT
Dixie State University
Saint George, UT04.2022
High School Diploma -
Amador Valley High School
Pleasanton, CA06.2020
Skills
- One-on-One Instruction
- Stress Tolerance
- Conflict Management
- Team Building
- Critical Thinking
- Attention to Detail
- Quality Assurance
- Safety Regulations
- Customer Service and Assistance
Certification
CPR
AED
Basic life support
Forklift Certified
Timeline
Quality Assurance Specialist
Boulevard Home Furnishings St. George Utah
06.2023 - Current
Assistant Wrestling Coach
Diamond Ranch Academy
12.2022 - 02.2023
Programming Assistant
Diamond Ranch Academy
04.2022 - Current
Sales Associate
Dicks Sporing Goods
11.2021 - 04.2022
Service Porter
Toyta
12.2020 - 07.2021
Sales Associate
Vans
07.2020 - 12.2020
Kitchen Staff Member
Porky's Pizza Palace
01.2019 - 07.2019
Sales Associate
Hollister
10.2018 - 06.2019
Courtesy Clerk
Safeway
05.2018 - 10.2018
Associate Degree in Welding Engineering Technology - Welding
Dixie Technical College
Certification - EMT
Dixie State University
High School Diploma -
Amador Valley High School