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MATTHEW OLIVERIO
Hilton Head Island,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
1
1
Certificate
42
42
years of post-secondary education
Work History
Roofing Salesperson
R.L Groves & Sons
Hilton Head Island, SC
01.2022 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Revitalized product revenues to over $[Amount] in one year.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Front Office Manager
Spinnaker Resorts
Hilton Head Island, South Carolina
11.2016 - 05.2019
- Provide leadership to the front desk team
- Monitor staff and productivity
- Schedule and execute payroll
- Provide support to the Director of Operations
- Conduct interviews and hire team members
- Responsible for 3 front desk properties and 7 resorts on Hilton Head Island with over 500 villas
- Assist owners and guests with the reservation process
- Have knowledge of the RCI exchange process..
- Communicate clearly and precisely with both owners and other departments
- Handle any escalated issue that arise with our owners and guest.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared agendas and took notes at meetings to archive proceedings.
Assistant Front Office Manager
Marriott Resort & Spa
Hilton Head Island, South Carolina
05.2014 - 11.2016
- Provide support to the Front Office Manager
- Maintain the Marriott gold standard of customer service and help train front desk agents
- Responsible for over 35 team members and 513 room hotel
- Managing inventory and rates at which rooms are sold at
- Coordinate with business partners to ensure the highest level of service for our guest
- Responsible for handling any escalated issue that arises with our guest
- Help open/launch and train a new take over hotel staff at the Marriott Renaissance Concourse Atlanta the night audit process.
Passenger Services Supervisor/Internship Trainer
Vagabond Cruise
Hilton Head Island, South Carolina
05.2012 - 07.2014
- Responsible for $25,000 of weekly ticket sales for 20+ unique cruises on four vessels
- Sell cruises and confirm reservations for 1,000+ passengers each week
- Coordinate special requests and needs of guests and crew members
- Provide highest level of customer service for guests and business partners
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
Front Desk Agent/Assistant Activities Coordinator
Coral Resorts
Hilton Head Island, South Carolina
11.2012 - 05.2013
- Responsible for coordinating special request and confirming reservations for our guest
- Coordinate with business partners to ensure the highest level of service for our guest
- Uphold the RCI Gold Crown status of the resort.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
CMS Morrell
Atlanta, Georgia
07.2011 - 08.2011
- Managed warehouse of various commodities for the precious metals division and catalytic converted division
- Helped with the product placement and inventory management
- Shadowed Sales managers, accompanied the sales team in different strategic meetings and customer meetings and helped facilitate the buying and selling of the products
- Ran errands/answer phones, set up and facilitated the special opening events of the new branch location in Atlanta Georgia, planed and help execute branch opening events.
Vowels Elementary School Carnival
01.2009 - 01.2010
Adopt, Highway
01.2007 - 01.2010
Education
Bachelor of Applied Arts - Hospitality Management, Marketing
Central Michigan University
Skills
COMPUTER SKILLSMicrosoft Office
Lead prospecting
Network development
Account servicing
Staff Training
Interpersonal communication skills
Additional Information
- AWARDS AND ACTIVITIES , LXA Philanthropy/ Community Service Chair Spring 2009 – Fall 2009 CMU Rising Star Award Spring 2009 – Fall 2009 CMU Shooting Star Award Fall 2009 – Spring 2010 LXA Vice President of Internal Affairs Spring 2010 – Fall 2010 LXA Brother of the Year Award Fall 2010 – Spring 2011 LXA Cross and Crescent Award (Attainment of Highest Moral Standard) Fall 2010 – Spring 2011 Vagabond Cruise Passenger Services MVP Summer 2012
Software
EagleView
Pronto
Certification
CSP - Certified Sales Professional
Timeline
Roofing Salesperson
R.L Groves & Sons
01.2022 - Current
Front Office Manager
Spinnaker Resorts
11.2016 - 05.2019
Assistant Front Office Manager
Marriott Resort & Spa
05.2014 - 11.2016
Front Desk Agent/Assistant Activities Coordinator
Coral Resorts
11.2012 - 05.2013
Passenger Services Supervisor/Internship Trainer
Vagabond Cruise
05.2012 - 07.2014
CMS Morrell
07.2011 - 08.2011
Vowels Elementary School Carnival
01.2009 - 01.2010
Adopt, Highway
01.2007 - 01.2010
Bachelor of Applied Arts - Hospitality Management, Marketing
Central Michigan University