Matthew O'Neil
CANTON,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, great customer service and problem-solving skills. Dispatched truck drivers.
Overview
11
11
years of professional experience
Work History
Roll-off Driver
Waste Away Dumpster Service
Jasper, GA
11.2020 - 11.2022
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Vice President of Operations
Alternative Waste Solutions
Holly Springs, GA
08.2011 - 05.2019
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Dispatched truck drivers.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Associate of Arts - Sociology
County College of Morris
Randolph Township, NJ09.1988
Skills
- Customer Service
- Customer Complaint Resolution
- Account Updating
- Product and Service Solutions
- Team Collaboration
- Staffing Coordination
- Technical Support
- Schedule Coordination/Dispatched
- Relationship Building
- Exceptional Interpersonal Communication
- Excellent Time Management Skills
Timeline
Roll-off Driver
Waste Away Dumpster Service
11.2020 - 11.2022
Vice President of Operations
Alternative Waste Solutions
08.2011 - 05.2019
Associate of Arts - Sociology
County College of Morris
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