Matthew Ooi

• Supporting 12 hospitals, working closely with each Hospital Leader to represent MVP capabilities.
• Diagnoses hospital strengths and areas for improvement, matching needs with resources.
• Provides tailored support to each hospital, ensuring significant value.
• Supervises recruitment, hiring, retention, performance management, salary adjustments, and disciplinary actions for Hospital Leaders.
• Acts as a liaison with the Regional Vice President and functional team members to ensure resource availability.
• Demonstration of servant leadership, fostering a motivating team environment and open communication.
• Participation in quarterly business reviews with the Executive team to discuss hospital performance.
• Partners with hospital leadership to enhance engagement, feedback, accountability, and medical excellence.
• Coaches and develops Hospital Leaders while creating succession plans.
• Ensures regional implementation and adherence of initiatives in collaboration with corporate support teams.

Heart + Paw is a startup re-imagining animal wellness for the pet-obsessed consumer at scale.

• Collaborate and lead in the planning, launch, integrating, and on-going support of 27 holistic pet care locations in 3 years.
• Optimize productivity, streamlined program efficiency, and boosted profitability.
• Lead the on-site integration of both newly acquired and newly built locations with a strong focus on rapid growth and team member engagement.
• Financial review with new and existing teams to set goals, measure performance, and create plans against budgets.
• Development and on-going re-evaluation of policies, procedures, and culture.
• Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
• Confer with other managers, technical personnel, and team leaders to coordinate efficient site work and maintain tight schedules.
• Develop and supervise staff by providing orientation, training, support, and direction.
• Aid senior leadership during executive decision-making processes since pre-launch.
• Manage on-going vendor relations including technology partners, suppliers, and contractors.
• Head and participate in projects across all internal departments including Marketing, Finance, IT, HR, and the on-site medical teams.

• Provided operational support to all area personnel driving profitability through improvements in efficiency and service quality.
• Frequently shifted focus between locations in order to improve and maintain operations and financial performance at struggling locations, while training new managers or supervising veterinarians.
• Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
• Mentored and coached interns and newly hired team members on office procedures and computer systems.
• Spearheaded training initiatives to improve employee performance and bottom-line business results.
• Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.

• Collaborated with staff and leadership team to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.