Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Real Estate Investor
Self-Employed
Delray Beach, FL
08.2023 - Current
Conducted extensive market research and analysis to identify investment opportunities in residential and commercial properties
Analyzed properties for their investment potential, considering financial viability, market demand, and potential for value appreciation
Leveraged networking skills to establish connections with real estate professionals, including agents, brokers, and contractors
Negotiated purchase agreements, leases, and contracts to secure favorable terms and conditions for investments
Conducted comprehensive due diligence, including property inspections, title searches, and financial analysis
Managed renovation and improvement projects, coordinating with contractors and ensuring timely completion within budget constraints
Monitored property performance, analyzed financial statements, and implemented strategies to optimize returns on investments
Maintained accurate and organized records of property transactions, financials, and legal documentation.
Executive Recruiter
CyberCoders
Delray Beach, FL (Remote)
05.2023 - 07.2023
Conducted comprehensive research and analysis to determine leadership needs and qualifications for executive positions
Developed and executed innovative search strategies to attract top-level talent through various channels, including online platforms, professional networks, and industry events
Actively sourced and engaged potential candidates, evaluating their suitability through resume screening, interviews, and assessments
Established and maintained strong relationships with candidates, executive search firms, and industry professionals to build a broad network for future recruitment needs
Collaborated with hiring managers and executives to define job requirements, create compelling job descriptions, and align recruitment objectives
Utilized proactive sourcing techniques to identify and attract passive candidates who may not be actively seeking new opportunities
Conducted thorough candidate assessments, including interviews, reference checks, and background screenings, ensuring the selection of high-quality executive talent
Provided guidance and support to hiring managers throughout the selection process, including offer negotiation and successful onboarding
Stayed updated on industry trends and best practices to enhance recruitment strategies and processes
Maintained accurate candidate and recruitment data in the applicant tracking system.
Senior Consultant
Hayes Locums
Fort Lauderdale, FL
04.2019 - 12.2021
Oversaw the staffing and retention of key assets within a nationwide healthcare network, resulting in improved patient outcomes
Identified and recruited qualified healthcare professionals for placement in various healthcare facilities
Interfaced with key individuals within hospital settings to drive revenue for Hayes Locums while maintaining a high level of customer satisfaction
Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
Advised Board Certified Medical Professionals on career development through proprietary methods
Provided guidance on job opportunities, career advancement, and professional growth
Championed and oversaw the implementation of mission-critical software, leading a multi-departmental effort that resulted in improved efficiency for the sales and support teams
Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
Achieved 112% to plan in the first year and was promoted to Senior Consultant within 10 months of the initial start date, demonstrating strong performance and leadership skills.
Account Executive
SHI International, Corp.
Austin, TX
06.2015 - 02.2018
Responsible for developing new customers while working to grow existing customers through strategic sales and planning to address the customer's information technology needs
This involved identifying potential clients, understanding their IT requirements, and proposing suitable solutions
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Streamlined account management processes for increased efficiency and improved client retention rates.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Built a book of business from the ground up, acquiring 30 new buying accounts and achieving 120% to plan in 2016 and 99.5% in 2017
Education
Bachelor of Science - Business Management
Appalachian State University
Boone, NC
05.2014
Skills
Customer Relationship Management
Strong Interpersonal Skills
Strong organizational and time management skills
Relationship Building
Strategic sales planning and forecasting
Market Development
Time Management and Organizational skills
Vendor Relations
Adaptability and Flexibility
Collaboration and Teamwork
Sales and Upselling
Continuous Learning Mindset
Proficient in Salesforce, Microsoft Dynamics CRM, Applicant Tracking System, Adobe, MS Office, Excel, Powerpoint
Certification
LinkedIn Certified Professional Recruiter (LPR)
Microsoft Solutions Specialist
Organizations
APICS Student Membership, 03/01/13, 2014
Appalachian Supply Chain Management Club (ASCC), 01/01/13, 2014
Appalachian Hospitality and Management Student Association, 09/01/12, 2014