Matthew Osborne
Novi,USA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
2026
2026
years of professional experience
Work History
Regional Director of Operations
Avis Budget Group
11.2005 - Current
- Oversee operations of more than 85 Avis Budget car locations in Michigan, Ohio, Indiana and Kentucky with annual revenue exceeding $170 million.
- Revitalize operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Ensure rates, fleet availability and sales at all locations are within parameters.
- Review and manage P&L statements to examine expenses, salvages, fleet cost, and review ideas to increase profitability.
- Partner with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Locate, develop and promote talented employees to cultivate collaborative and hardworking leadership team.
- Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coordinate with other district managers to actualize strategies for improving performance and sales.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
Territory Operations Manager
Avis Budget Group
- Oversaw operations of up to 30 car and truck locations in the Detroit market.
- Monitored rates and fleet availability at all locations.
- Performed audits and discuss and resolve problems.
- Reviewed all P&L statements and evaluate profitability for all car and truck locations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
CEO/President of Operations
CASA Management Group
01.2009 - 09.2019
- Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
- Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
- Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Fire Fighter / EMT - Part Time
Novi Fire Department
08.2014 - Current
- Respond to fires, medical emergencies and related requests for service in Novi for over 60,000 residents.
- Educate public and community members on fire safety and prevention methods to provide life-saving techniques.
- Evaluate situation at emergency sites to determine and execute most effective methods for saving life and property.
- Conduct periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
Education
Bachelor of Science - Business Psychology, Industrial and Organizational Psychology, Labor and Industrial Relations
The Pennsylvania State University
University Park, PASkills
- Leadership
- Excellent work ethic
- Staff Recruiting
- Budgeting
- Financial Reporting
- Business Planning
- Key Performance Indicators (KPIs)
- Performance Management
- Business Development
- Inventory Management
- Financial Statement Analysis
- Financial Management
- Operations management
- Problem-solving
- Team leadership
- Customer service
Timeline
Fire Fighter / EMT - Part Time
Novi Fire Department
08.2014 - Current
CEO/President of Operations
CASA Management Group
01.2009 - 09.2019
Regional Director of Operations
Avis Budget Group
11.2005 - Current
Territory Operations Manager
Avis Budget Group
Bachelor of Science - Business Psychology, Industrial and Organizational Psychology, Labor and Industrial Relations
The Pennsylvania State University
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