Matthew Otis
Pueblo,Colorado
Summary
Proven CNA and Staffing Coordinator with a track record of enhancing patient satisfaction at Medical Edge Recruitment/CMHHIP. Skilled in staff scheduling and demonstrating compassion, I significantly improved client contentment. Expert in vital signs monitoring and fostering strong organizational frameworks, my approach has always prioritized patient care and efficient team coordination. Skilled Staffing Specialist offering more than 4 years of experience in talent acquisition and retention strategies for clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.
Overview
7
7
years of professional experience
Work History
CNA/Staffing Coordinator
Medical Edge Recruitment/CMHHIP
The Woodlands, TX
09.2021 - Current
- Mental Health Experience at CMHIP
- Accurate reporting and documentation of incident reports while working on units
- Proper documentation to comply with CDPHE standards
- Reporting incidents of patient mistreatment, abuse, neglect or exploitation on the units
- Understanding and detailed observance to assure instant action plans are followed correctly
- Knowledgeable of BEHR system and able to complete proper documentation in BEHR system
- Proper knowledge and adherence to regulatory standards on units
- Complaint with attendance to team meetings and collaboration with unit staff to assure needs of patients are being met
- Assist patients with coping skills
- Assure patient safety by performing routine wellness checks
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with personnel records management to support recordkeeping accuracy.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Unit Secretary/CNA
Parkview Medical Center
Pueblo, CO
10.2020 - 09.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Staffing Coordinator/CNA
Laurel Manor Care Center
Colorado Springs, Colorado
02.2018 - 10.2020
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
Whitesboro High School
06.2010
Skills
- Staff Scheduling
- Strong Organization
- Staff Coordination
- Customer Service
- Computer Skills
- Data Entry
Timeline
CNA/Staffing Coordinator
Medical Edge Recruitment/CMHHIP
09.2021 - Current
Unit Secretary/CNA
Parkview Medical Center
10.2020 - 09.2021
Staffing Coordinator/CNA
Laurel Manor Care Center
02.2018 - 10.2020
High School Diploma -
Whitesboro High School