MATTHEW O'TOOLE
Richmond,VA
Summary
Dynamic professional with background in hospitality industry. Proven track record of successfully leading large teams while delivering exceptional customer service. Skilled in increasing sales and profitability, managing operations, and creating marketing plans. Passionate about developing strong relationships with customers, staff, and suppliers.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Leon's Oyster Shop
11.2023 - 05.2024
- Succesfully met daily sales targets by generating an average of $22,000 in revenue per day
- Oversaw operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant General Manager
Rutledge Cab Co. Restaurant
04.2023 - 11.2023
- Run daily operations
- Recruit, Hire, and Train new FOH staff
- Point of contact for all catering/large parties
- Ran FOH inventory and ordering
General Manager
O'Toole's Restaurant & Pub
03.2006 - 09.2022
- Company Overview: Family run restaurant open since 1966
- Coordinated daily restaurant operations
- Purchasing all beer, wine, and liquor
- Assisting with planning and coordination of large-scale, multi-day celebrations
- Handling daily financial reports, deposit, and preparing tip outs for FOH staff
- Performed weekly payroll operations
- Family run restaurant open since 1966
Bartender/Beer Buyer
Richmond Restaurant Group
06.2017 - 08.2020
- Company Overview: Group consisting of 6 restaurants
- Oversaw 2 of the six properties bar programs: fine dining, and oyster bar
- Provided exceptional service for all guests
- Poured and mixed drinks for all patrons
- Developed relationships with all beer and liquor reps through ordering
- Handled all EOD cash
- Group consisting of 6 restaurants
Education
Some College (No Degree) - Marketing
Radford University
Radford, VASkills
- Operational Restaurant Management
- Food Safety Certification
- Guest Relations Management
- Procurement
- Proficient in POS systems
- Staff Training
- Accounting Operations
- Financial report writing
- Catering
- Restaurant experience
- Bartending
- Payroll Management
- Food Safety Certification
Timeline
Restaurant Manager
Leon's Oyster Shop
11.2023 - 05.2024
Assistant General Manager
Rutledge Cab Co. Restaurant
04.2023 - 11.2023
Bartender/Beer Buyer
Richmond Restaurant Group
06.2017 - 08.2020
General Manager
O'Toole's Restaurant & Pub
03.2006 - 09.2022
Some College (No Degree) - Marketing
Radford University
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