Matthew Overholser
Huntington,IN
Overview
7
7
years of professional experience
1
1
Certification
Work History
Job Coach
Pathfinder Services
Huntington, IN
04.2021 - 01.2024
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Implemented strategies to foster participant's abilities, increasing independence across settings.
- Coached clients on appropriate workplace behavior and expectations.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Collaborated with other professionals involved in providing services to job seekers.
Shift Lead
Taco Bell Restaurant
Huntington, IN
02.2017 - 04.2021
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Maintained positive working relationship with fellow staff and management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Supervised and led employees to maintain productivity and customer service levels.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Checked orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Responded to customer inquiries and complaints in a professional manner.
Education
High School Diploma -
Huntington North High School
Huntington, IN05-2018
Skills
- Skill Development
- Creative Solution Development
- Attention to Detail
- Clear Communication
- Operations Monitoring
- Conflict Resolution
- Decision-Making Capabilities
- Technical Knowledge
Certification
- CPR
- First Aid
- Nonviolent Crisis Intervention
Timeline
Job Coach
Pathfinder Services
04.2021 - 01.2024
Shift Lead
Taco Bell Restaurant
02.2017 - 04.2021
High School Diploma -
Huntington North High School
- CPR
- First Aid
- Nonviolent Crisis Intervention
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