Matthew Owens
Orlando,FL
Summary
Adept at sample preparation and customer service, I enhanced safety and efficiency at Sessions and Burger King. My keen attention to detail and teamwork led to minimizing errors and improving customer satisfaction. Skilled in equipment operation and active listening, I reliably supported team efforts and project adaptability, achieving significant contributions to workplace productivity and safety.
Overview
1
1
year of professional experience
Work History
Sampler
Sessions
10.2024 - 11.2024
- Minimized errors with rigorous attention to detail and adherence to established protocols when collecting and storing samples.
- Maintained a safe working environment through diligent adherence to safety guidelines when dealing with potentially harmful substances during the sampling process.
- Demonstrated adaptability by quickly adjusting to changing project requirements or environmental conditions during the sampling process.
- Supported colleagues in troubleshooting complex sampling challenges, offering practical solutions based on experience and expertise.
- Examined products for imperfections and defects.
- Weighed products prior to shipment to confirm accuracy.
- Executed the packaging of peanuts, maintaining high standards of hygiene and safety.
Tree Worker
Parrish Tree Service
04.2024 - 09.2024
- Maintained healthy urban forests by evaluating tree conditions and implementing appropriate treatments.
- Facilitated storm cleanup efforts following severe weather events, removing fallen trees efficiently while minimizing further damage.
- Collaborated with team members to ensure safe working conditions during tree maintenance tasks.
- Reduced safety risks with timely removal of hazardous trees and limbs.
- Operated heavy machinery, such as bucket trucks and wood chippers, ensuring safe and effective job execution.
- Enhanced tree health by performing proper pruning and trimming techniques.
- Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Followed safety regulations and company procedures to safeguard personnel and equipment.
- Loaded and unloaded trees and materials for use in projects.
- Prepped trimming tools by sharpening shears, grinders, and saw teeth.
- Pruned and trimmed trees to promote healthy growth and improve aesthetics.
- Organized materials, tools, and equipment to supply team members.
- Managed pests with consistent application of fungicides, insecticides and herbicides.
- Supported installation of cabling and bracing to support trees and minimize risks.
- Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.
- Followed safety protocols in accordance with OSHA standards and good practices for tree care.
- Removed dead and excess branches from trees.
Drive-Thru Cashier
Burger King
02.2024 - 04.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Followed company policies and procedures regarding cash handling.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
East River High School
Orlando, FLSkills
- Teamwork and cooperation
- Time management mastery
- Sample preparation
- Equipment operation
- Automated product handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
- Machine operation
- Active listening
Timeline
Sampler
Sessions
10.2024 - 11.2024
Tree Worker
Parrish Tree Service
04.2024 - 09.2024
Drive-Thru Cashier
Burger King
02.2024 - 04.2024
East River High School
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