Matthew Perez
San Antonio
Summary
Dedicated Operator with a proven track record in machine operation and quality control. Skilled in efficient production processes and promote strong customer relationships. Eager to leverage strategic thinking to drive operational excellence and support team success.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Manufacturing Operator
Avanzar Interior Technologies
San Antonio
08.2024 - Current
- Operated machinery for production line efficiency and quality control.
- Collaborated with team members to streamline production processes effectively.
- Followed safety protocols to minimize risks and promote workplace safety.
- Assisted in training new operators on machinery operation and safety standards.
- Conducted routine inspections to identify and address equipment issues promptly.
- Troubleshot problems related to operations and took corrective action when necessary.
- Maintained cleanliness and organization of work area for safety compliance.
Customer Service Representative
Kohls Department Store
Eagle Pass
09.2022 - 08.2024
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance customer service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Eagle Pass High School
Eagle Pass, TexasSome College (No Degree) - Paralegal Studies
Post University
Waterbury, CTSkills
- Machine operation
- Quality control
- troubleshooting
- Industry compliance standards
- Assembly line experience
- Computer skills
- First aid training
- Equipment inspection
- Customer relationship management
- Visionary leadership
- Resource allocation
- Strategic thinking
- Performance improvement
- Public relations
- Time and resource optimization
Certification
- OSHA certified forklift operator
Timeline
Manufacturing Operator
Avanzar Interior Technologies
08.2024 - Current
Customer Service Representative
Kohls Department Store
09.2022 - 08.2024
Eagle Pass High School
Some College (No Degree) - Paralegal Studies
Post University